Blue Waters Pool & Spas

"The pool guys are nice, but that’s where it ends.. Asked for an inspection which was never completed as the owner said “I didn’t know I had to write it up“. Went in to the store and called multiple times requesting a copy. A month ago (nearly 2 years later) they send me a PAST DUE statement requesting payment ASAP for the inspection I never received. I told them that I still needed it done and now NO response. Mind you, they serviced my pool and closed my pool, so it’s not like they had to put a whole lot of effort in to writing up a report. I haven’t used the pool since, as I have issues that need to be addressed. There are other companies out there that actually want your business and have the decency to follow through with your needs. I would NEVER recommend them."

"Although a bit of a rocky start waiting for our Bull Frog spa to be set up properly, I have to say that the Blue Water Pool and Spa folks came through terrifically, and now we are extremely happy with them and their service. Great folks here! Looking forward to working together with them."

"Not great since new owner Randy took over. Randy comes to my house to hear noise that hot tub is making. He tells me to remove water and let them know he will then come to fix it. I go to store to buy supplies before I remove water and Jay the technician tells me to leave water in hot tub cause he is coming to fix it and he needs to hear the noise, then says he will remove water with shop vac fix and fill back up. I leave all supplies I have purchased with Jay since I will be out of town when he comes. Appointment day gets here and Jay does not show up! Then a week later someone comes to fix the hot tub, they get there and call me to tell me that I need to drain the water before they can fix it. So I am assuming that it is not Jay who has come to fix the hot tub. I’m out of town on vacation, so now 3 weeks later they are coming back after I get home from vacation and empty the hot tub. I would say they have some new management problems and not very good communication."

"AMAZING company, amazing people, amazing service! I can’t say enough about Blue Waters Pool & Spas. We purchased a home with an outdoor pool in Mill Spring. Soon after we moved in, we were having all sorts of problems with the pool. Leaks, bacteria, critters!! Kendall was great on the phone! She gave us great advice and arranged for Randy and Jay to squeeze us into their very busy schedules to come out and look. They are extremely knowledgeable and professional! Within a day, they turned big problems into manageable ones and, within three days, our pool was (is) in good shape. The guys who came out later in the week for routine maintenance were also super polite and thorough. What an improvement over the first service we reached out to! Thank you, Blue Waters!"