Star Castle Family Entertainment Center 550 Mall Boulevard, Savannah, GA 31406

"I remember visiting this establishment as a teen... I was excited to take my kids there after moving to Savannah and ended up completely disappointed. We were greeted by unsmiling, impolite individuals who spoke to everyone abruptly. The skates have seen better days. My son traded his out 3 times because the eyelets to lace up the mostly tied-together laces were either broken or broke off when we laced up. Each time we handed them back, the employee put them back on the shelf to hand to someone else and then handed us another set without saying anything to us. He skated with the last set of skates for 10 minutes before taking them off because the lace broke. Eventually, we got frustrated and gave up skating. We went to the arcade and each child received a card with credits to play games. One-third of the games were marked as "Out of Order" and some of them that weren't marked just took credits without allowing gameplay. We stood at the counter for 10 minutes waiting on one of the 4 employees to help us. The one on her phone turned out to be the person working the arcade counter. After she finished her phone call and came to help, we informed her of the loss of credits from the latest game and her response was to say, "OK. Do you need anything else?" When we said we would like to trade in tickets, she acted as if we, the paying customers, were inconveniencing her. Somehow one of my children, even after reloading 3 times, had no tickets on his card. He won games with the game screen showing the tickets won, but when it was scanned there were no tickets. I asked the woman if it could be a glitch, that I knew he'd won tickets and she replied she didn't know, that there were no tickets, and she turned away. I will never step foot in this establishment again. Absolutely ridiculous. I can look past the older equipment, but the poor customer service is intolerable."

"Great skating rink!! Love the castle theme! People are all friendly and there were some great skaters there!! Will definitely be back!"

"We visited the roller rink last week. I have to say I was very impressed!! I am still a beginner skater, most rinks my husband and I visit are not so great for me. I often get ran into, knocked down etc. The skaters in Savannah were awesome, respectful and kind. The entire experience from the check in through the whole session was pleasant. The music was also prettY good. I want to thank the staff at Star Castle for your warm welcome to us and the local skaters for making my visit to Georgia great! Thanks again from Indiana."

"I bet parts of this establishment are really cool. The skate rink looked fun and well maintained, the laser tag also looks pretty cool. My husband and I stopped by to kill some time in the arcade. I do really love the medieval theme and decor. I just wouldn't recommend going for the arcade alone. Pretty much every game we tried to play was broken. We did find a few things to play and still had a good time, but didn't stay long. No one was rude, and again, other parts look like they are better maintained than the arcade was."

"Our office rented the place for a day to have fun and unwind. They were great. The pizza was awesome. The laser tag was great. The skating rink was very well maintained. And the arcade had some games that were a blast from the past. The decor was also great if you're a fantasy geek!"