Jim Hudson Cadillac of Augusta

"Called to set up a service appointment. I was given my first choice, very timely. Once arriving I was greeted with excellent customer service. Wait time was short, snacks and beverages were offered. Once my service was completed the car was detailed to perfection"

"*Late Post* So, I visited here a few weeks ago for a scheduled maintenance service (for the first time), and I was pleasantly surprised by how friendly the staff was, Justin especially. Justin ensured I was comfortable during my wait, kept me informed, and even gave me a couple of "goodies" for my long wait. When my car was complete, he noticed that my tires were not in the best position for travel and asked them to fix it because he overheard a conversation I was having where I mentioned that I was going out of town the next day for a funeral. If that's not taking care of your customers, I don't know what is! I had a great experience going to Jim Hudson Cadillac in Augusta and I will definitely be back! I highly recommend this place!!"

"Great Experience! Took my Escalade in for an out of warranty repair. Justin took my vehicle in and wrote the order. Service was completed in record time and cost came in UNDER the estimate. Mechanic stopped by to make sure I was OK with the service and even took me out to show me the bad part. Gary runs a great department and my contact with sales, Dawn, is amazing! Thanks to all at Jim Hudson. You're off to a great start!"

"Older eldorado fuel pump replacement performed. Reasonable price and work performed properly. Glad they employ experienced technicians. Would definitely return for our Cadillac service."

"I picked my vehicle up on 11/22/23. I had a part installed for the rear AC unit. The AC issue was either over looked or not disclosed to me before my purchase. It wasn't until two days later I discovered all 4 of my rims were damaged. Either someone did it while driving my truck or my rims were switched out. When I discovered this I sent photos & text to the Service Manger & the Saleswoman. I got no response. So after a few weeks & still no response. I found the exact rims on ebay for $1,618.92. If you drive a Cadillac, you want it to look good! I have had numerous issues during the purchase of my Escalade. My Saleswoman did try to stay on top of every issue & was very helpful & I was always right on everything I pointed out. Such as the oil change had not been done prior to my purchase. Not to mention the Truck Title was mailed to me instead of the lean holder. I would not lie about this & why would I spend that kind of money to buy new rims the exact ones that were on the truck when I bought it. The rims were in great shape & one of the reasons i bought the vehicle. I was happy when I saw Jim Hudson Cadillac Dealership across the street from my house but after all I have been through I will never do business there again. I am attaching a photo of the worst rim that was damaged."