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UPS Customer Center
947 Lehigh Station Road, Henrietta, New York, United States
About the UPS Customer Center
The UPS Customer Center located at 947 Lehigh Station Road in Henrietta, New York, is a convenient hub for all your shipping and delivery needs. Whether you're sending packages locally or internationally, our knowledgeable staff is here to assist you with all your UPS services. From packaging supplies to tracking information, we strive to provide top-notch customer service to ensure your shipments arrive safely and on time. Visit us at the UPS Customer Center for all your shipping needs.
Photos of UPS Customer Center
947 Lehigh Station Rd, Henrietta, NY 14467, United States
Opening hours of UPS Customer Center
Monday:
16:00 - 18:00
Tuesday:
16:00 - 18:00
Wednesday:
16:00 - 18:00
Thursday:
16:00 - 18:00
Friday:
16:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"Abysmal service. After waiting 30 mins for a specific staff member to arrive at the desk, who later refused to arrive at the desk I was sent to a franchise location to complete my shipping task. At the franchise I was immediately told no because they couldn’t ship my item at a franchise location as they don’t have the appropriate licensing. I was trying to save 6 hrs round trip to deliver myself. After the 2 hrs wasted with this circus I regret just not driving. Customer service just no longer exists. Try anyone else it can’t be worse."
"EDIT: Updated review to 2 stars because the driver did come back, said nothing to me except to, ironically, ask for my name. I don't know who made this person come back, but you are the real MVP and I am grateful for you Failed my delivery with the excuse that my business name wasn't on it, though the address was correct. I literally watched the driver cut across the parking lot. Made zero effort to deliver and customer care told me that I'd have to drive an hour to pick up a 9ft package. No accountability and all excuses and totally RUINED my grand opening. The local customer care rep did not care and hung up on me half way through our conversation, since I was not tolerating their excuses. I am scared for my business and will have to explicitly request my distributors to NOT USE UPS. STAY AWAY FROM THIS COMPANY AT ALL COSTS!! They take absolutely NO accountability. They claim that HOME DEPOT messed up the shipping label. Next time I order packages I'll just put my name since the driver doesn't look at the address, according to the customer center."
"Can can not confirm the address of where do I pick up my package from, and you can never get customer support easily. I have to deal with a useless robot when I call and to get an agent, I waited total of 45 minutes."
"Very Helpful hub for UPS, most Rochester packages get sent back. The Customer Center is only open 4-6pm but they will find your package. The website is usually inaccurate and chances are that it is here."
"Package picked up from VA hospital with medication on a Friday morning scheduled for a Saturday afternoon/evening delivery. Ran out of medication today, Saturday. Got email saying Tuesday is going to be delivery date. Called customer service, they say they have no idea where my package is, as there "was no second scans at the terminal." "We are sorry to hear you're out of medication sir, there's nothing we can do." Contacted through social media (Facebook) and spoke with Becky to no avail. Same run around. Apparently, packages coming from a VA hospital obviously being sent to Veterans hold little merit to the local UPS facility. But hey, 1 Star for being the equivalent of a participation trophy."
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