Midas

"Incompetent mechanics were unable to diagnose what should have been a simple problem to solve. Brought my car in for a specific rattling sound when driving. After three unnecessary and irrelevant repairs, which cost over $1,000, I took the car elsewhere, where the problem was simply a loose rim which only required the lug nuts to be tightened. Spoke with management about the situation and they would not offer an apology, refused to acknowledge their errors and adamantly refused a refund. Customer satisfaction is not a concern here."

"Chuck was absolutely PHENOMENAL, which is why I can see why he deserves to be a manager!! I rate his service a 5 star one with high exemplary satisfaction. He went above and beyond with making sure that I was able to have my car serviced for an Uber inspection. Even though I came in 30 minutes close to closing time. Chuck and the young lady at the desk both welcomed me with a cheery smile. Not once did they made me felt rushed or guilty for arriving late to closing. Truthfully, I cannot thank Chuck, Chandler and the team enough for their professionalism and helping me with my troubles. I can rest knowing that I now have Midas to turn towards for future inspections. However, I would note to check your receipt to be sure you are being charged the price that was quoted at the beginning."

"I ordered a tire and made an appointment using their online system. I arrived on time at my appointment two days later, but there was no tire. I was told it would take 2 hours to get it from somewhere. No news for 5 hours. So I call and I am told they are still waiting for the tire. By the time I got my car back, I had lost a whole day for something that should have taken 1 hour. To top it off, the tire wasn't aligned and I had to return the following Monday. I do not recommend this place."

"*Update* The manager reached out to discuss my complaint, apologized and gave me a refund for the charge. I find that nowadays businesses rarely acknowledge dissatisfied customers. Chandler was very nice when I went in to get the refund. I really appreciate them making this right. So DISAPPOINTED!! Wish I could pick zero stars. I dropped off my car the night before for an appointment to check what I thought might be the start of an exhaust leak. I also asked to be called before anything was done. I received a phone call the next morning that my car was ready to be picked up. I asked if they found anything wrong and she said they just did the oil change. I DIDN'T BRING IT FOR AN OIL CHANGE! She put me on hold and then came back and said they did an oil change by mistake but wouldn't charge me. I asked about the leak and she asked the technician, came back and told me he didn't see anything when he did the oil change. Since they obviously mixed up my car with another one I would assume he didn't have the paper saying why I brought it in. That should have been a red flag and I should have just went and picked it up. But instead I said I had an 8 hour drive coming up and are they sure there is nothing wrong? She said they could put it up on the lift and check. Again I asked for a call before they did any repairs. She called later and said they did not see anything wrong. Great news...so I thought. I get there to pick up my car and she tells me I owe 76.48!! After going back and forth she basically said oh well, that's what it costs to check for issues. I am still trying to figure out why this "diagnostic" charge was NEVER mentioned in all 4 conversations I had with them. Besides the fact that they mixed up my car, did an oil change that didn't need to be done, tried to say there was nothing wrong without looking and then finally checking for what I brought it in for - they should have at least waived the charge. I feel so deceived, I feel robbed. Shouldn't they at least mention the charge when a person brings in their car to see if something might be wrong?? Lesson learned...I guess I should have asked when I booked the appointment. I wish Gerald's did exhausts because they would never allow such poor customer service."

"The guys are friendly, knowledgeable and the service was performed exactly as they said it would be. Making an appointment was easy. The only reason I did not give 5 stars was because I had to wait for my tire to come from another location and that took extra time. Other than that service was great and fast. They beat most others in the price comparison as well."