Hendrick Toyota North Charleston Service

"This is by far the worst experience in car service I’ve ever had in any kind of car dealership If you make an appointment at 10 o’clock or anytime expect to wait in the car a good 20 to 30 minutes before anybody can come and help you Expect to wait and Waste all day all morning just to get any kind of service The service manager is just terrible and no helper at all I had an issue with my brand new 2022 Toyota tundra and they just lied to me and told me what it was out of warranty I would not recommend Toyota Hendrix at all. Please sell yourself a headache never come to the dealership."

"Just moved to Charleston and Billy Medders was a huge help in helping me get a new car when I was settling in! Super appreciate the communication and him keeping me posted when the car I want was available. Would definitely recommend going to him for car help!"

"Shulton and Patrick were both great to work with! Didn’t feel pressured into buying. They made sure they got us what we wanted for the price we needed. Thank you both for everything."

"I had been looking for a truck for several months and finally decided to focus on a Toyota Tundra. I located a 2020 Tundra Crew Cab that caught my attention at Rick Hendricks' North Charleston location. I traveled to the dealership from McClellanville, SC and approached the front counter and advised that I was interested in the vehicle. The salesperson who came to greet me was James "Billy" Medders. I was quite fortunate to have met Billy on my first visit. Throughout the initial meeting and subsequent review of the vehicle, I could not have asked for a more attentive or knowledgeable individual regarding the dealership and this specific vehicle. Billy has a reputation at Rick Hendrick for never leaving a customer hanging and on that day that reputation was quite obvious. Based on my interaction with Billy and his courtesy, straightforwardness and ease of communication, I purchased the vehicle that day. While at Rick Hendricks' North Charleston location, it was obvious that the criteria for working there was a professional attitude, exemplified by each person I came in contact with, especially Billy Medders. We are enjoying the truck and look forward to the same professionalism in the service department over the course of time."

"The absolute worst! If I could give them a zero I would. Second time I have used them, I thought the first time was bad. Oh no, that was impeccable service compared to today. We have been here three hours plus for an oil change and tire rotation. No communication. My service contact person disappeared. The individual that I dealt with could not find my service contract, then when I put my foot down, he miraculously found in the last place he looked. He said they overbooked appointments, every excuse in the book. I never lost my cool, by a miracle, right up until the time he said he understood that I would be upset and that it’s not my fault. How in any reality, would it be my fault. Next time it would be my fault, if I chose to use them again. Stay away. In out 2 PM, out at 5:22."