Stokes Honda North

"I would to start my saying Marcus in the sale department was very helpful and dependable. He did what he could to get my issues resolve after my purchase of my vehicle. I met Marcus back in September 2023, after getting my car serviced at Stokes Honda of North Charleston. He kept in contact over the next few months because I spoke with him about trading my 2018 Honda Civic in. Once I was ready he was able to assist me and find something that worked for me so that i was Comfortable and happy. My Issue is currently with the service department. I had gotten my old car service at their service center several times before and has had many issues with either being up charged, told miss information or not given information. I was frequently told things were wrong with my car that wasn’t previously wrong within a two week matter. When I got my 2023 Honda Civic, it had went through 182 point inspection and no one notice that the speakers did not put out any sound. Marcus did what he could to get it best resolved for me, but it took a total of four days before I had working speakers and I travel a hour distance daily for work. Once the speakers were done, I received a survey to complete, and I put the complaint of buying a car that speakers did not work in, and was not aware of the issue. Some may say, how did you not know when you test drove but no one turned the radio up to check, because we were talking about the features on the test drive, so I do not blame Marcus for this situation. But once I completed the survey, Ashley from the service department gave me a call. She explained to me that that wasn’t anyone on their ends fault. I completely understood, my survey was to make whomever higher up at Stokes Honda aware of the issue so that it would not happen to another customer. We agreed for me to redo the survey and she would give me three free oil changes for my inconvenience. I went to pick up said card for my three free oil changes, and she had told the person in sales that she took it back because I redid the survey and she got negative l marks again. This is my issue: #1- as a previous customer service representative, once you promised a customer, something you cannot take it back or your own premise. That is not only unprofessional but bias and inconsiderate. What would you have done if I had already came and got the card? #2, it was downright unprofessional for you to even say that to another employee to relate to a customer, and you could not speak to me yourself. If you can call me to tell me that the bad remarks can affect your pay, and wanted me to redo the survey and promised me the oil changes, you could’ve called me and told me that you weren’t satisfied with my results again . That was the last straw for me with their service department as I have been overcharged there, I have been given incorrect information and treated unfairly. I take pride in my integrity, and I promise that when I redid the survey I gave all good ratings. If that was not up to their satisfaction, that is a personal issue that you do not take out on a customer as business you find a way to resolve the problem. I am looking to reach out to her supervisor along with some higher for this Honda Facility because something has to be stopped at Stokes. Needless to say, I will never get my car serviced there again And do not wish to interact with this location furthermore."

"I have purchased 3 Hondas from this dealership. All were good experiences. Staff is friendly! Clean facility. The service department is great too."

"I have bought 4 cars from dealerships throughout the years. Each time was a stressful event with haggling and intimidation in order to get the best price available. This was truly the first time I've ever walked into a dealership and did not feel any stress to buy, and when I saw the initial numbers, there was no haggling required. It was straight forward and pleasant. This was by far the best car buying experience I have ever experienced. Francis, our consultant was top tier and friendly. He even came in early to help us test out some things in our car. The manager was friendly and straight-forward. The team from top to bottom was friendly and great. I 100% recommend this dealership and will not hesitate to work with them again in the future."

"My Experience at Honda stokes is always amazing! But when i purchased my NEW CRV 2020 my EXPERIENCE WAS TOP TIER ! This is my Third car from Honda and my experience is always amazing ! I want to thank Mr. YOMI bc he literally saved me he makes things easier to understand and he’s always on top of things and always have a smile ! MR.LYDON is the coolest guy ever ! He is definitely a people person he made sure my experience was not boring . Best conversation ever, people like him makes people like me have such an amazing week especially after being in a crazy car accident and having a near death experience. Working with him and Mr.Yomi all my worries went away and i appreciate them for that. Also Enterprise across the street were all amazed how amazingly great When they Saw Mr.LYDON help me bring my car and rental back. They all were like aww man next time i get a car I’m going across the street! I said that’s the ONLY WAY head to Honda they will always take care of you Also one Last Shout out ! To Heather the service department manager i believe she’s amazing with my other cars i had previously she always made my life easier she’s always pleasant and she keeps her staff in tip top shape with customer service and i appreciate it that as well ."

"My father and I visited Stokes, and I recently purchased a new 2023 Honda CR-V. My salesman was Tom Dixon, and he gave us a phenomenal experience, from the test drive to driving the new car off the lot. He was friendly and very accommodating! Yomi Soyebo was the person with whom we handled the finances, and he was very helpful with the process, providing great details on the finance side of things. Overall, I would rate the salesman, finance manager, and Stokes Honda Team 10/10!"