Firestone Complete Auto Care

"I dropped my car off before they even opened, after notifying them the day before that I would drop it off and be back by 6pm to pick it up. They have not contacted me all day about my vehicle, I got here at 6 and the lights are off with a not on the door that said had to close at 6. With no notification the have my car locked up with all my equipment I need for work tomorrow. This is piss poor service, on top which they didn’t fix the problem it was having the day prior which is why it had to come back. They just lost a customer."

"Arrived at 6:12 pm after hearing nothing all day from the establishment about when my boyfriend’s vehicle would be finished. There was a hand written sign on the door that they closed due to an emergency, understandable and no ill judgement on that part. However; my boyfriend is a professional firefighter who has to leave for work at 530am and all of his gear is in the back of his car. The car is not in the lot, and there was zero communication the vehicle would not be finished, nor left outside for him to grab to take to his job tomorrow. Zero communication and zero acknowledgment on their end. Both of us work in emergency services and emergencies happen… but now the establishment has his vehicle and his gear for work - with no way for us to grab it."

"Came for a pre-scheduled fluid exchange. That part was great, but I felt like they tried to take advantage of me. They kept recommending some services “by mileage” despite the fact that I was over 12000 miles away from the actual recommended mileage. When I asked them if they could explain why I needed it early or if they could show me what is making them think I need it, I got vague answers (well “by mileage” and “must be something”) and showed nothing. These recommended services were left out of the official firestone email I received about recommended service “by mileage”. Makes me feel like they were just trying to make some extra cash. I have usually had better experiences at Firestone."

"I came in thirty minutes before closing, and Alan, Bailey, and Steven still jumped up to help me. Despite other tire stores saying my tires couldn’t be patched, they still took the time to do a thorough inspection and were able to patch one of the two with screws. I will be referring all friends to this place from now on, their service was great."

"My daughter and I arrived at 6:05 pm. They close at 7 pm. We had a slow leak tire and were 3 hours from home . The team turned us way. They had 3 cars left to finish and no room for more business. At 6:40, as it was dark and we were changing our tire in their parking lot with the lights from our phones. We saw that they were no longer busy, and they still were unwilling to help. We were unaware of how dangerous the neighborhood was. We rode home on our spare which it almost doubled our trip time. The next morning at home we discovered that it was a slow leak at the rim. Which took about 10 minutes total. Customer service at this Firestone is lacking!!!!"