Pro Tek Auto Refinishing, Inc 7159 Bryhawke Circle, North Charleston, SC 29418

"El Camino has been there almost 7 years and is still not done. Keep hearing excuse after excuse. We have to go by or call for an update and seldom get an answer. Very frustrated. Deciding on best recourse"

"I would not recommend going here, everything was going well until I received my car back. Upon receiving my car back; the new paint didn't match, the battery was dead, the mileage increased 57 miles, there was ants all in the car, the gas tank was empty, my e-brake handle was broken, and there is damage to the trunk latch. I had to jump through hoops to talk to the shop and try to figure out what we could do about this, but after having to call them multiple times to see what they decided to do the owner himself denied all liability."

"This is the third edit of this review. My recommendation is... Make sure *everything* is on the estimate - have them walk you though exactly what they are fixing (don't assume anything). Call and ask if they notice any other damage not on estimate. If you have a time estimate, call to double check things are still on-time. Don't make plans on the day you are supposed to have your car back (even after it's been pushed out a few times). Minus 2 stars: Communication. Pro-Tek's one and only phone call to me was that they had to order parts. They were never proactive in communication. I asked for everything to be fixed, but quote didn't include everything, so now I have to take it to another body shop to to get hood and passenger door fixed. Minus 1 star: On-time. EVERY time estimate they gave was missed (phone calls, fixing the car, returning the car, etc.) Minus 1 star: Car still has scratches on bumper that were part of estimate! They offered to take my car back and fix it, but I can't be without a car again. Plus 1 star: The work they did looks good (sorry I don't have a before pic). I could only extend my car rental to two weeks & since I no longer had a car, they delivered the car to me instead of me having to Uber to the shop. The final cost was less than the estimate."

"Please read the reviews before purchasing. It's a shame that I am rating this place one star because the painter who works there is extremely talented. My customer service was absolutely horrible. I booked an appointment to get my door fixed three weeks in advance, and I was assured it would be done during the week I scheduled it for. When that week rolled around, I heard nothing and had to call Wednesday, to which I was informed, "Ah, it won't be ready until sometime next week." I was extremely upset because I was once again promised it'd be done that week, and now I would have to spend hundreds more dollars on a rental car. I tried to negotiate the price because the job was not completed as promised, and I was told, "Well, you've never painted a car, and that's how the world works." To which I immediately realized this shop does not care about their customers and all they care about is making money. So if you're looking for a shop to compete something ON TIME and work with you, then DO NOT use this place."

"Took my truck here to get rust fixed on the hood and roof of my truck. After 2 weeks, these are the pictures I took the day I picked it up. Rust still between windshield/roof and on the sunroof. I have trim pieces broken and lights broken. Truck looks dirtier then when I dropped it off. This body shop is a joke. No pride in their work. I wish the same person that did the hood had done my roof, that was the only thing that looked right. We’ll see how they fix it."