Holy City Collision
7222a Cross Park Drive, North Charleston, South Carolina, United States
About the Holy City Collision
Holy City Collision is a car repair institution located at 7222a Cross Park Drive in North Charleston, South Carolina, United States. Our passion is collision repair, and we are dedicated to returning your vehicle to its beautiful state. We have assembled the best technicians in the Charleston area, along with strong writers and excellent customer service professionals, to ensure that you receive top-notch service.
We work with all insurance providers, but we work for you, our customer. Our team will go above and beyond to advocate for your collision repair needs, even if you may not fully understand the process. We are here to guide you through every step and keep you informed along the way.
At Holy City Collision, we understand that needing a collision body shop can be a stressful experience. That's why we strive to make the process as smooth as possible for you. We will communicate any delays, such as parts delays from manufacturers, and ensure that you have a positive experience throughout.
We are grateful for the trust and support of our customers and partners, as they have helped us shape the future of our institution. Trust Holy City Collision for all your collision repair needs, and let us help you get back on the road with confidence.
Photos of Holy City Collision
7222a Cross Park Dr, North Charleston, SC 29418, United States
Opening hours of Holy City Collision
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Holy City Collision
"Walked in for an estimate on a scuff on my car door. Was told they "don't do estimates". I was encouraged to file a claim through my insurance. Not sure why when id be paying out of pocket. Very strange."
"The work they did was good, but it took 2 months for me to get my car back when I was quoted 2-3 weeks. They were very friendly but it doesn’t make up for the issues (also side note Progressive was the worst offender in all of this). I will say atleast the work they completed was impressive but unless you can be out months without a car with no warning, I’d be cautious."
"I am profoundly dissatisfied with the overall experience I have had at this collision repair shop. Holy City had my vehicle from August 1st, and it wasn't until September 12th that it was finally ready. While I do understand delays/mistakes, what was frustrating throughout my experience is that I have had to continuously pursue them for updates on the status of my car. The lack of communication from this repair shop has been nothing short of atrocious. I have had to initiate every single conversation to obtain any information about the progress of the repairs. At times, receiving conflicting stories from different personnel, which only added to my frustration. What is even more infuriating is their refusal to provide tracking numbers for the delayed parts or the contact information for the dealership. It is almost as if they were intentionally keeping me in the dark. My insurance company suggested this repair shop as part of their network. My insurance company stopped paying for my rental car after a maximum of 30 days policy, leaving me to cover the cost out of my pocket (over $400).Considering the circumstances, this unexpected expense has been a significant burden, and I feel that the repair shop should have been more proactive in expediting the process. According to the repair shop, the delay was caused by the dealership sending the wrong part in a correctly labeled box. THE CORRECTED PART miraculously arrived late the prior evening once I finally pressed for tracking information and the dealership's contact details. The next morning I called to be told another part was needed and due to arrive the following morning. Again, this information was not provided beforehand. Any level of detail was given only upon my pressing for tracking information. I understand errors/mistakes and supply chain issues, but it does not justify the lack of communication. This entire ordeal has been a nightmare, and I expected better service and empathy from a reputable collision repair shop. In conclusion, while I am satisfied with the work, my overall experience with this repair shop has been nothing short of a disaster. Their lack of communication, failure to provide essential information, and overall handling of my vehicle's repairs have left me deeply dissatisfied. I would strongly advise anyone considering their services to think twice and reflect deeply on my personal experience before entrusting their vehicle to this establishment."
"The paint job that I received from them looks great. I was happy to receive my car back. And her looking like normal. Communication was hard and I feel bad for constantly bothering them towards the end to get the car back. Unfortunately after having the car back for a few days my battery was completely dead. It was an issue when they had the car and I figured they would repair or replace it. I had to buy a new battery. Now almost 2 weeks later I noticed that my electronic lock on my passenger door isn't working. I'm the only one that uses the car or gets in so it took a while to notice. It's does not seem to be plugged in. While trying to fix this issue ourselves we noticed they didn't install the bulb back in for the passenger door. It's hanging off under the door card. I do love the paint job and I am happy to get my car back. Just these little things that could have been avoided are a bit annoying."
"Very professional and friendly. Despite parts being on back order, they were able to find the parts and restore my vehicle. My vehicle was back to brand new. Their team did an excellent job. Very satisfied with Holy City Collision and would definitely recommend."
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