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Gerber Collision & Glass
1523 Folly Road, Charleston, South Carolina, United States
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About the Gerber Collision & Glass
Gerber Collision & Glass in Charleston, South Carolina, located at 1523 Folly Road, is a top-notch car repair institution offering high-quality auto body repair services with a lifetime guarantee. Specializing in repairing all makes and models, they provide free written estimates for their services. The professional and knowledgeable staff at this location ensure that your vehicle is repaired to its pre-accident condition, including restoring safety features like airbags and crumple zones. The team at Gerber Collision & Glass Charleston is dedicated to providing excellent service and customer satisfaction, as evidenced by their positive reviews. With a National Lifetime Guarantee and a reputation as North America's leader in collision repair, you can trust Gerber Collision & Glass to take care of all your repair needs. Contact them today to experience their exceptional service and quality workmanship.
Photos of Gerber Collision & Glass
1523 Folly Rd, Charleston, SC 29412, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"Now that I have had time to deal with a couple other shops in the area for work and personal needs, I would double down and say avoid this location at all costs. Crew's Collision on Rivers is a great alternative. They were able to do 3 times the work to the same vehicle I had at Gerber in less than a third of the time with none of the rudeness or abysmal communication. Still one of the worst customer service experiences I have had."
"A couple of weeks ago, I was in Charleston on vacation, and my vehicle, which had been recently repaired by a North Carolina Gerber Collision, had some issues. The Charleston team was able to get my back on the road in a little over an hour. Kayla, Trevor, and the man who calibrated my vehicle were kind, professional, and knowledgeable. I appreciated their genuine concern in upholding the Gerber Collision lifetime repair warranty. In addition to the great customer service, the facility was clean and welcoming. I highly recommend this location of Gerber Glass and Collision for your repair needs."
"I originally thought this was going to be a 5 start experience. The place was clean, well organized, and staff seemed very friendly. The person running the front desk was very eager to get my repair scheduled. Although my schedule was flexible, she was pushing hard to get it on their books ASAP. She certainly is good at sales. The job was 20 hours of repair. They had the car for over 120 hours or 15 working days. Not sure what was being done with the car during the other 100 hours. No proactive updates or estimate to completion could be given during that time. In fact they never reached out to me, I always had to call. Was told on Thursday, car will be ready on Friday. Received a text to that affect. Then Friday - no car, no response. Monday, again, I had to call them. The front desk sales woman, she had a litany of reasons why I was given incorrect information. She assured me when "I get the final papers, I will call you." Another week goes by, another text my car is ready. So I waited for the call, no call. So I called, the front desk woman was busy but will call me back, because my car "should" be ready. But I didn't receive the call, so I waited. Another weekend with no car. Monday morning - I call (again). She said the car is ready. I go to pick up my car. I asked her why she didn't call me to let me know. She "had the paper". I didn't yell, didn't scream...paid my bill, told her I was disappointed. She not once thanked me for the business. The work done was fine. Again, all signs point to this being a 5 star place, but their customer service - once they start working on your car - is 1 star at best."
"My 2007 Honda Civic SI was repaired in three weeks, whereas other shops had estimated four months would be required. Your employee- Kayla - was one of the best if not THE best customer service reps with whom I’ve ever interacted. And in my 76 years, I’ve interacted with a lot of customer service people."
"BEYOND EXCEPTIONAL SERVICE!!! What had been a complete nightmare ordeal, not having my car for 2 months to the day, was arguably easier to handle knowing it was in Joe and Trevor's care at Gerber. There was CONSTANT communication about my car from day 1. From repair costs, approvals, to alerting me about paint days and longer than expected tire wait times, it WAS INCREDIBLE how forthcoming with the process they were. They communicated with my insurance company at all levels of the claims process. Not only that but I've had to call and ask questions and Joe has answered them with patience and a genuine desire to educate. Thanks Gerber, if I have to have body work again I will be back! Wonderful Company Great People! Way to be like James Island and put the Community first!"
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