Pep Boys,

1550 Savannah Highway, Charleston, SC 29407

"The front staff "Dawn" is outstanding! She made my experience better. There were computer issues which prevented me from paying, causing stress on staff members, which I think should be addressed by the company. This is a busy store and malfunctioning computers only add stress to their work environment, which is unfair. I couldn't leave a five-star review because the technician left glue all over my new tires which is unacceptable."

"I went to get 4 new tires put on in August. They said that there was a buy 2 get 2 free deal. After they did it and I paid I checked the receipt and found that I was incorrectly charged for all 4 tires. I immediately called back and they said that they could not do anything to fix it and that I needed to call corporate. I called corporate once I got back from my trip about a week later and explained the issue. They gave me a “case number” and said they would call me back. I hadn’t received a call in 2 weeks so I called back and they said it was still under investigation. 3 more weeks passed (total of 6 weeks since I was over charged) and they said that someone would contact me to have it refunded. A couple weeks later a corporate manager called me and said that the store would contact me and send me the refund. After not hearing from the store for over a month I called and spoke to the store manager who said he would have the refund send me my address in a couple weeks and that he would mail it at the end of the week. 3 weeks passed and I never received anything. I called again and was told the old store manager was no longer with the company and that the NEW store manager would send me a refund. After 3 week I never got it so I called back and the person at the store said the new store manager got Covid and couldn’t send it out. The new store manager called me apologized and said that she would have it send. That was about 3 weeks ago. This incident happened in August and I am still without the money I was overcharged. At this point I think the entire plan is to just give me the run around hoping that I’ll let the money go. I’m leaving this review in hopes that someone will be able to get me the refund. My case number is 113657. I’m also curious at this point if there will be any additional considerations made because I have been without my $160 for 6 months now which in my opinion is completely unreasonable considering that I’ve done as I was instructed the entire time."

"I really love this shop. The service manager,Dawn, was so very helpful with all of my concerns. Even as a walk in customer my wait was not long at all. I got 4 new tires and alignment on my 2022 Hyundai KONA. I had a concern when I went to leave and upon going back inside the technician,Matthew, stopped what he was doing and came out to check on my concern. Everything was amazing at this shop. I will DEFINITELY return!!"

"I was incredibly disappointed by my maintenance experience here. I went in for a tire rotation, oil change, and to get a tire replaced since I had a nail in it. I knew that my tires were old, but no one mentioned that my other three tires needed to be replaced. I left for a work trip two days later and all three tires lost pressure. I had to replace my tires immediately (the tread was dangerously low and one of the tires dropped to 10 psi in the span of 5 minutes). I ended up having to go back home for safety reasons and due to the amount of time spent getting my tires replaced. This experience cost me a lot of extra time and money, put me in a very dangerous situation, and resulted in me never making it to my end destination for work. I would definitely think twice about bringing your car here. The only positive was that a staffer was kind enough to mention that the website has coupons for many of their services. I appreciated him mentioning that because I would have missed the coupons. EDIT: I got a call regarding my experience and I appreciated the conversation. It sounds like improvements are being worked on."

"DO NOT GO HERE!!!!! Brian McCray is the manager and absolutely unprofessional. I originally bought 4 brand new tires on 10.04.2023. My tire went flat because a nail was in it on 11.10.2023 and when I attempted to change it the stud cracked. Toyota has video of the inspection showing the other studs were stripped because they were over torqued. I walk into Pep Boys on 11.11.2023 and spoke with Brian McCray who told me I’d have to call corporate because “how can you prove it was our fault”. Like look man it’s been a month, this is on you guys not me. I just gave you $800 a month prior but who cares right? Brian then says “it’ll be $58 to change the tire” as if I want him or his technicians touching my car. I go to the store on Rivers Avenue in North Charleston and show the manager Chris the paperwork Toyota gave me and he actually read it unlike Brian. The store in North Charleston is assisting me with a full refund and replaced my tire for free. I have bought tires from Pep Boys since I was 21 years old and I am 33. The way Brian acted Pep Boys seriously almost lost a customer. Do not go to this West Ashley store DODGE IT LIKE THE PLAGUE."