Hertz Car Rental - Hilton Head, Sc - Hhi

"UNBELIEVABLE! I wanted to write a review on how awful my experience was with one of their female reps at the airport. But I was shocked to learn that several other people have had the same terrible interactions with this particular rep as well. Funny thing is that there are reviews form 7 months ago and astonishingly Hertz hasn't bothered to rectify the situation. She is the absolute worst I've delt with in a long time, she needs to go find a job that doesn't involve communicating with another human being. I stopped by the day before and the rep stated that they had the vehicle but was unable to book it for me and asked me to come see the manager the following day. when I stopped by the next day, I was met with this miserable lady who clearly did not want to be there, she wouldn't even greet me. I asked for the vehicle and she said (without even looking) that she didn't have it. its OK if you sold out, but at least have the courtesy to have a tiny bit of communication skills and offer me an alternative."

"I just sent Hertz Customer Service this review. Seems like I am not the first one to encounter MacKenzie's brutal customer service and attitude at the Hilton Head location ... Hertz Customer Service: I have been renting cars from Hertz for 25 years for both business use and personal use. You have been my preferred rental company despite your premium pricing versus other rental companies. That being said, I will no longer rent from Hertz based on my recent experience. I reserved a SUV for my family of 6 in Hilton Head from April 6-9th. During my flight to Hilton Head (an hour before I arrived) I received a message from Mackenzie, the Hilton Head-based Hertz rental agent, letting me know that ‘unfortunately we have no cars available for you despite your reservation because we sent our cars to Augusta, GA for the Masters golf tournament’. When I spoke to Mackenzie to discuss this she was extremely rude and said there were no cars available and I would have to make other arrangements. I asked her what I was supposed to do with only 1 hour notice of this issue; she again said ’there was nothing Hertz could do to help me’. Unbelievable. With a family of six, looking forward to a weekend with my family in Hilton Head, we have been forced to get Uber rides this entire weekend due to Hertz’s decision to ignore my confirmed reservation. This will cost me more than $500 by the end of the weekend."

"These "Customer Service" Reps need Support !!! I'm so disappointed at the representative given the title Customer Service/Support. Dealing with Customer Relations is not always easy, yes we all know. If you are not happy dealing with people, you should not be alive. This earth is for the living. Every company needs to have there reps. go through training constantly on conflict resolution and empathy. Please give your representative Mackenzie some time off she had THE Worst disposition for 2 days in a row and must need it. My reservation on the 1st day Dec. 30th with Thrifty, Mackenzie the rep. was mediocre about the situation and NOT helpful. I blew it off for the sake of time and rescheduled my reservation for the next day. Day 2 Dec 31st I get to Thrifty and redirected to Hertz. Who's there MACKENZIE with a worst attitude than the day before. My check in felt like I was on the do not rent list LOL I'm laughing now but at the time the devil was going to use both of us. But because of the spirit I had and not "acting the fool" like she needed me to. I was picked up by another agency with an upgrade and for less. Moral is watch for the boomerang."

"Be very very careful. This location is trying to charge me nearly $600 for dropping a car in a one way rental in Orlando. Charging $1.75 a mile. Wasn't on the rental agreement and when I dropped in Orlando was advise no issue and they accepted the care there. The staff at Hilton Head are outright incompetent. Took me five calls to get someone to advise me what was going on. BE AWARE THIS IS NOT A HERTZ OWNED LOCATION. It is a franchise and they have their own rules. The contract I was given was a one page printout from the desk. Nothing else included. The contract mentions NOTHING about the absurd fees for drop off another location. NOTHING. BE VERY VERY CAREUL. Today I was advised by the Manager Scott that they became a franchise a few weeks ago and have not had time to change their telephone number. I had called the number on the website and NO ONE PICKS UP. Common theme at this site."

"We had a few problems with the car rental. The gal got most of it straightened out but it still cost me an extra $50. The SUV was nice and comfortable however it did not have a full tank of gas and there were still things in the glove compartment and so forth from the previous renter. Next time I'm there I will use a different rental agency. Oh yeah and the manager was supposed to call me, well, we all know how that goes."