Pep Boys 8702 Abercorn Street, Savannah, GA 31406

"We had a tire loosing air. Joe was busy but helped us out of a major jam! I can't say enough about the stellar customer service and quick knowledgeable mechanical services we received. Would visit again!"

"Horrible customer service. Guy that answered the phone told me I could place my order online when I tried explaining to him what I was told by a Bank/PepBoys Rep. He had the audacity to say your must be doing something wrong because you could just order your tires online. Never said I was having problems doing that he just assumed that because I called to place the order over the phone. You chose the job at Pepboys don't like it quit smh.."

"A week ago on Wednesday I called this location so that I could reschedule my original Friday morning appointment because of work. The next available appointment they had was Sunday afternoon which was fine. The associate on the phone also confirmed to me that the four tires I had ordered online were physically at the store and ready for install. I come in on Sunday for my appointment, and the associate working the desk checks in the back and comes out and says my tires are not there. I told him another associate confirmed the tires had arrived there the week prior. He asked if I remembered his name but I didn’t. When I asked how it ended up that my tires were given away to someone else, he told me that the Black Friday sales have caused some fulfillment and processing issues. I don’t understand how it’s my problem if a company runs a promotion and then can’t keep up with all of their orders. He offers me another set of similar Cooper tires for the same price and shows them to me and I got them installed instead because I had to get tires put on that day. Then before I give him the keys, he asked if I wanted to add the alignment to my receipt because it wasn’t on it. I figured that in alignment was included in the installation process and if I’m getting new tires, but it was actually another surprise $100 charge that I had to add on. Overall, I am entirely displeased with my experience as I payed more only to not even get the tires I ordered, and as I currently stand am not sure if I would use pep boys again"

"Took my car in on Friday for Saturday Lifetime alignment. Alignment machine was down for almost 2 months so local shop could not service my vehicle. I was informed to either go somewhere locally and pay them to do the work, wait for the repair or commute 2 hours to Charleston SC or Jacksonville Fl until repairs were made to the alignment machine. I picked up my vehicle on Sunday and still out of alignment as seen in the picture and pulled to the right instead of the left when I dropped it off. So along with excessive wear to my tires and vehicle from not being in proper alignment, I was have to make another appointment to have vehicle serviced for correction further adding more wear to my tires tread. Mr. Calvin has been great and very apologetic for the situation."

"I have always had amazing customer service and results from this pep boys! I was in a situation where I needed to replace my tire today and they were able to fit me into their busy schedule! Mr. Calvin has always been so helpful and today was no exception. I am truly grateful!"