Staybridge Suites Charleston - Mount Pleasant, an IHG Hotel

"Horrible experience with this hotel, they're idiots, and borderline scammers. Booked 2 rooms, 1 for my mother, and 1 for me and my girlfriend for 3 nights. Used travel points for my room for the 3 night stay, so it was fully paid for. They used my points, then the day after checkout they charged the debit card on file for the entire stay TWICE, for over $600. Checking in my mother was also a nightmare, and took over 1 hour for the staff to check her in. They over charged her as well, called the hotel, and they had no explanation of the charges. So we will be disputing the charges with the bank. Will never stay with this hotel chain again."

"OVERBOOKED. Booked through Travelocity. Hotel was at 102% capacity and offered me a free hotel on a bad side of town in North Charleston far away. Went across the street to Indigo and paid the same price with better customer service. I’m not some dude that leaves reviews like this at all but if I book a room weeks in advance just to show up after a long day to “sorry but you can’t stay here”, this is what happens. Have the GM call me. You have my number."

"Great hotel, friendly staff, and overall good facilities. I choose this hotel because of the good reviews on expedia and it didn't dissapoint. I did give it 8 out of 10 on expedia but only shows 6 for some reason. Decent location, great breakfest , confortable rooms, can't go wrong. Great value for money!!! Definetly would recomend."

"I know for a fact that the recent 1 star reviews that were posted are from “protesters” who disagree with the stance of a group that paid for meeting space at the hotel yesterday, September 19, 2023. The group is not a “hate group” or “racist organization “ or any thing of the sort. They are a group of parents that are concerned about their children period. The only issue yesterday was that the protesters tried to intimidate the hotel and the attendees by disrupting the guests and participants. Staybridge suites is conveniently located and has a first rate staff and top notch accommodations."

"We stayed here on vacation, and it was wonderful! We appreciated the full kitchen, and the full fridge and freezer. We could keep snacks and leftovers in there without trying to get them to fit, and we could use real glasses, bowls and plates. Very nice. The pool was great for just relaxing during our down times. They have a wonderfully stocked "pantry" for whatever you may need to purchase. The front desk staff was excellent, and got us whatever we needed, extra pillows, blankets, soda, really anything that we wished for. Breakfast was good, many options. Similar to other 3 star properties. I have to say that the breakfast officiant was very kind and sociable, she made us feel at home and very welcomed. The social hour food was OK lol, we only attended once. Great for a snack. Free wine if you like that! They have free washers and dryers to use, just bring your own soap and stuff (or buy it from the pantry), this was a huge plus for us, as we got to head home with CLEAN clothes to put away, and were able to dry our bathing suits and towels from the pool in no time!"