Sno-Haus Ski Shop 244 North Franklin Street, Hempstead, NY 11550

"The worst retail experience I’ve ever had. We live on LI but I grew up in VT, captain of ski team and ski instructed at Killington for 8 yrs. When I walk into a ski store I know what I’m doing. I thought I was saving my family time but rent/buying our 3yo equipment here prior to arrival in VT, boy was I wrong. I was greeted at the door nicely, walked thru to an equipment room w 2 men sitting and they said hi, looked to be adult equipment. They didn’t ask what I was looking for. Walked to the children’s section realizing it was only apparel. By the time I went back to the equipment section minutes later. A family w 3 boys that had never skied before was getting helped by both men and wouldn’t acknowledge me (I know this family will take at least an hour getting fitted) I stood quietly waiting for someone to help me, nothing. I didn’t want to be rude and interrupt but it’s a small room and I’m w a toddler, it’s obvious we needed help. So I took a walk around and came back hearing a female employee tell another customer to sign the waiting list, but only 2 ppl working so it cld take time. No one told me about the wait list and I was their first. I finally asked after quietly standing there for 10min if they had boots for my child’s size, he asked the weight, and confirmed she was big enough (I already knew this). Then I asked if we would be able to buy boots tonight, he then said you rent don’t buy for kids her age. Again, I know that. Still no one says when or if they can help me?! I ask the female employee what the process is and she says just don’t come on weekends. It was 4pm on a wed not leading up to a holiday weekend! Am I missing something here?!"

"Greg is a friendly, no pressure, very knowledgable salesman. I highly recommend seeing him in the shop if you are in the market for equipment."

"Came here to get maintenance done on my skis. Also bought some new boots, helmet, and googles. Jake was very helpful at getting me everything I needed and answering all of my questions."

"Can’t say enough good things about this place. From the moment my wife and I walked into this place yesterday mainly for boots and skis, we’re greeted by everyone there. Jake the salesperson was very helpful and in our minds he was trying to be as honest as possible with products they had. He wasn’t rushing or trying to push stuff to us to purchase just for the sake of their profit. He answered all our questions thoroughly taking his time. He also seemed very knowledgeable. They have customers for life as long as they keep up with the business like that."

"Local Snow Sport shop. Usually very dependable deals & good quality merchandise. Friendly supportive staff."