Pizza Hut,

860 Parris Island Gateway, Port Royal, SC 29906, United States

"Order took over two hours to arrive! And an hour of that was in a delivery vehicle. Everything was cold very unacceptable"

"I pre ordered for a different time, the pizza pepperonis was burnt they was curled up. The cheese was over cooked it was hardened by the time the pizza came. The crust was so hard the kids nor I could not eat it. I was not pleased I spent $39.91 to have the order overcooked."

"Im not going to publicly slam a chain pizza shop...let me say this though. First, the Pizza was okay. No real issues. Comes as advertised...sauce, on crust, with toppings. Here is my problem....2 pizzas and 12 wings....75 bucks? I was literally floored. I understand inflation, i understand food costs going up... so i tell my friend about this and he says "Did you do a combo deal?" Takes me online and literally the exact items i ordered would have been considered a "deal" or "combo box", idk the words, it would have been like 35 dollars... SO... i say all of that to say this... IF you are going to order from PIZZA HUT, ORDER ONLINE and get the biflg box, mega million, dollar hand out discount giveaway.... and secondly, Shame on the worker taking my order and saw that i got 2 pizzas and wings and rung everything up individually instead of saying.... Hey, we can literally make the same thing and I can save you 30 dollars... as a customer...i would come back more often and leave bigger tips... but nah, get your 1 time 75 payment. Im good."

"8:27 pm - Large cheese pizza with stuffed crust ordered for approx $24. 9:04 pm - Pizza delivered and looks like the attached photo. Burnt. 9:07 pm - Call them to request a new pizza that isn't burnt. They offer to remake the pizza and send it out right away and request to old burnt pizza back. 9:51 pm - No new pizza. I place a call asking where the new pizza is and am told "sorry, we got busy". I ask to speak to a manager, and the first one doesn't have an answer other than "we got busy and will get it out as soon as possible. I asked what they are going to do to make it right since I have now waited almost 2 hours to get a cheese pizza. They offer me a Cinnabon. Not acceptable. Main manager gets on phone and says she can give me a credit for the next time I order through them and I explain I am not from here. She offers me a fountain drink, which I refused. She tells me my pizza is finished and on its way. Takes 20 minutes to get to me...it is a 9 minute drive. 10:15 pm - Replacement pizza arrives. I find that the pizza is blazing hot. This tells me they never remade the order until I called at 9:51 pm. Your customer service is terrible. That pizza should have been comp'd or discounted. Sending this kind of garbage out shows why PizzaHut has gone down the crapper."