MOD Pizza

"I went into MOD yesterday around 7:15pm. There was no one in line when I ordered, but a couple people waiting on food (no problem) the ordering process went smoothly, I paid and sat down to wait for my name to be called. After about 10 mins, I walked over to see if mine was coming out or how much longer. I watched the young lady drop my pizza. She looked me right in my face and said that was yours wasn’t it. I said yes it was. I waited a few mins and then asked, do I need to get back in line? Or what are we doing about my pizza that was dropped on the floor. She replied “we looked at what was on the floor and remade it” I then asked what about my other pizza, will that be cold while I wait for another pizza to be made. She said it was being kept warm. I waited and observed multiple orders being made wrong. Multiple people being called and the numbers and names didn’t match the orders. Finally my name was called and she handed me a MOD and and mini. I said I didn’t order a MOD I had 2 minis. I ever opened the box (that had my name on it) and it clearly didn’t match the ticket that said Tasha on it. After being in MOD for 30 mins, I finally left. I have a picture of the pizzas that were given to me. I have my receipt of over $50 that was spent yesterday. This is unacceptable on so many levels. The system didn’t work yesterday and I’m disappointed that MOD couldn’t get it together."

"Pizza is delicious. Sames like the regular crust style is "thin crust". So you would have to pay extra for "thick crust", which is what I consider to be "regular pizza thickness". It's a little pricey as well. But the flavor is really rich."

"I ordered a small cheese pizza for my toddler, and she complained that it was spicy. I didn’t believe her because what plain cheese pizza is spicy? I put it in the fridge and made her something else. When I went to eat her pizza the next day, it was actually spicy. We’ve had other pizzas from Mod Pizza so I know this amount of spice isn’t normal. I feel bad for giving my 3 year old a genuinely spicy pizza, so thanks Mod. Do better."

"Unbelievable. Ordered two pizzas, only one arrived. When I called about it, the manager stated that he didn't like the way my pizza looked when it was finished, so they chose to remake it. They set the other pizza by the oven to keep it warm, and then forgot to include it when it was sent out. So they are remaking the 2nd pizza and sending it out. Such great customer service. Mistakes happen and they fixed it quickly. Kudos to great management!"