Domino's Pizza,

5424 Forest Drive, Columbia, SC 29206

"Pizza delivered 2 hours after ordering and reeked of cigarettes. The entire kitchen smelled like it after about 5 minutes of bringing them inside. Hint of cig on a pizza is not a good time."

"Horrible customer service! My wife placed an online order and checked the app for an update, and after the ruling showed that it was still being prepared, she ended up calling for an employee to say they were back up and it was going to take another hour. The employee had no empathy sounded like he didn't care at all."

"My pizzas were AMAZING. Tasted soooo great. You can tell they were made with LOVE. So good I called the store to tell the manager how great they tasted."

"My last experience at Domino's on 12/3/21 pretty much ensured I'd never come back. Prior to that, I got Domino's every single Friday for about three years. My prior visit on 11/12/21 found me sitting in the lobby over 45 minutes after my pizza was supposed to be ready for pickup. Things happen, ok. But on 12/3/21, my order for pickup was significantly delayed. The whole thing took 90 minutes (projected time was 45). The manager on duty obviously was in over her head. Ok, fine, things happen (as above). When I finally got the pizzas, 90+ minutes after ordering and a considerable wait in the lobby, I found that BOTH of my XL pizzas were actually Larges. The manager girl tried to tell me "sometimes they shrink" but she then laid a Large pan over them both which confirmed that my pizzas were both Large. Check the attached photos, which show the 14" pizzas I received (their Large is 14, XL is 16). I asked her to just refund my money and keep the pizzas. She refused. I was too tired to argue. Fine. So I write customer service. I request an email back through their form. I hear nothing from this location. I follow up a week later. I still hear nothing. After having my time wasted, being ripped off, and getting NO response and NO resolution, I cannot recommend this clown show of a Domino's. And since my last two visits demonstrated a lack of management, total ineptitude, and a pitiful lack of customer service, I had to write it off and find a new Friday night tradition. Pitiful."