The Whitley

"While I love the location & all the amenities that come with this apartment, it also comes with some major downsides. The floor/ceiling on the different levels is so thin my upstairs neighbors sound like elephants are walking around up there. I can hear their tv on constantly. The trash pick up guys are absolutely awful. If I could I would opt out of this service. Not only do they park in the middle of the parking lot blocking you from driving down the road but they also throw the trash bags from the third floor over the balcony to the ground sometimes without looking to see if someone is below. I've been standing outside & almost got hit with a garbage back more than once. The garbage bags bust & they don't pick up what's left behind. There is animal feces all over the front of the apartment buildings grass but no dog feces bag stations are on the front lawn & it's not enforced to make dog owners pick up their dogs mess. Not cool when you have children that walk through & play in the same grass. The volleyball court is covered in debris so anytime you want to use it, you have to clean it yourself. There are few shade options at the pool near the main office so if the 2 tables with umbrellas are gone then you're out of luck. There aren't enough parking spots in front of the buildings so if you don't get a parking spot by 4pm you'll be walking a good ways to get to your apartment. Pest control is something we pay monthly for & I've lived there for 2 years now, apparently they only come when I complain. My washer & dryer has had major issues since I moved in. After a month of complaining about the dryer I finally received a new one. Now my washer is leaking & flooding the apartment. It's been a week & with a house of 4 people who all do extracurricular activities that's a lot of clothes that need to be washed. However I've been unable to do so for fear my apartment will flood again. When it did flood all that was done was a shop vac was brought out to suck up the water. They didn't bother to put out any damp rid or get the water out of the carpets since it leaked into the hallway, 3 bedrooms, my living room rug. There's also NO Parking signs on the storage units but that doesn't stop people from parking in front of them which blocks in people that used the parking lot correctly. The office staff does nothing to enforce people from parking there. Other apartments I've lived at have you pay $3 for a tag so you have an assigned parking spot & if you don't have a tag you get towed. Why can't we have something similar here? Would make the whole parking situation a lot easier. Not sure how other apartments look inside but there is mold in both my bathrooms, something brown dripping down the walls in the bathrooms, and all my vents have black mold around them. I’ve mentioned this to the front office several times & nothing has been done. This apartment is described as having hard wood floors, it’s linoleum that looks like wood. It’s also described as having “sleek stainless steel appliances” the fridge is a $500 GE fridge from Home Depot that’s white, the stove is a Old GE electric stove 2295, the dishwasher looks like it’s from the 1980’s era, and washer & dryer are low end whirlpool appliances. The nicest thing about living here is the nature path behind the building that's set up for disc golf. At least it was until they started building more & tearing it up. You're also close to town & it's convenient. Update: Maintenance came into my apartment, while I was in the shower. They didn’t knock or ring the doorbell. They shut off my water while I was in the shower!! I came out to find a strange man in my pantry. I was terrified & nude!! All the office said was they would “reprimand him”."

"Moved in about a month ago. Dryer has broken twice. We were told during our tour of the place by Shelby, “maintenance usually comes the same day or the next day if there is any maintenance issues.” This is terribly incorrect. They have not came in a week for our broken dryer. We have had to take clothes to other peoples houses to get some kind of laundry done. I have called multiple times and they don’t respond nor answer. I have put in multiple maintenance requests with nothing. Point is, don’t believe what they tell you. We pay to live here, yet cant even have clean clothes. After reading other reviews, seems like the company that bought this place doesn't know how to run it."

"We were trying to find an apartment from them. We paid $253 to start the process. Then they provided us an apartment with AC vent as photo below. Every vent has mold on it. When you see mold on vent, you may expect that mold is everywhere inside the AC system; and that is a big health concern. We talked with them about it. They didn’t fix it and refused to provide other apartment. So that is the end, waste $253."

"I also have lived here for a couple years and had a five star review before the change of management. The overflowing trash in the neighborhood has caused vultures to start hanging around the dumpsters and scatter trash everywhere. Making the insect and spider problem more prevalent. This is leading to more neighbors and kids littering. The same pieces of trash weren’t picked up from bushes and the ground for over two months until I started doing it myself on the way to the dumpster. There is also a lot of new construction being done for presumably another set of apartments next to the pool. All the while they’re charging 15$ more a month than before for specifically trash pickup. They claim it’s because we’re at full capacity with a waiting list now but it’s been months with it only getting worse."

"In late May/Junt 2022, The Whitley changed management. I have been completely unimpressed with the new management; I am moving/transferring for work, and I have had so much additional stress added to my plate because of The Whitley's new Management's poor communication skills. 1) rent was due in June NOT online, and their method of communication was sliding a piece of paper into my door not even a week before payment was due. 2) my new apartment required verification I have terminated my lease with The Whitley early, and it took over a month and multiple emails to finally get any response/confirmation from The Whitley. 3) the transition to the new management for the residents has been anything but smooth. Original review from April/early May 2022: I have loved at here for 5 months now, and it is wonderful. There is a disc golf course behind my apartment and a little trail in front of my apartment, both are great for walking my dog on or off leash. Maintenance and management are super responsive and helpful! The only complaint I have is that the trash valet is supposed to pick up Sunday-Thursday nights, but lately there have been consecutive times the valet doesn't collect the trash. Management says that the valet is on vacation, so there is a valid reason for it. The community is nice and quiet. My apartment is close to the pool, grills, and tennis court, and even when the community is using the amenities, it is still quiet and respectful! I have loved living here."