Tom Tours - Jackson Heights
71-32 Roosevelt Avenue, Queens, New York, United States
About the Tom Tours - Jackson Heights
Tom Tours - Jackson Heights is a travel agency located at 71-32 Roosevelt Avenue, New York, United States. We offer promotions, the best deals on flights and vacation packages, as well as discount coupons. Fill out the form and join our community.
Experience, comfort, support, and trust are what make our clients prefer our itineraries. At Tom Tours, we ensure that we are at the forefront of technology and resources to provide our clients with an unparalleled travel experience.
We understand that every traveler is unique, which is why we focus on offering personalized service tailored to each client's needs. Established in New York since 1984, we are backed and certified by IATAN & ARC. We are certified as a Minority Women-Owned Business Enterprise (M/WBE) and are members of ASTA.
Photos of Tom Tours - Jackson Heights
71-32 Roosevelt Ave Second Floor, Queens, NY 11372, United States
Opening hours of Tom Tours - Jackson Heights
Monday:
09:30 - 18:30
Tuesday:
09:30 - 18:30
Wednesday:
09:30 - 18:30
Thursday:
09:30 - 18:30
Friday:
09:30 - 18:30
Saturday:
10:00 - 15:00
Sunday:
Day off
Reviews of Tom Tours - Jackson Heights
"Great awsome very well maintained and manner is great help you get the best prices and seats Nice agents"
"This agency’s prices and service is far superior than others I have experienced. The staff always goes above and beyond for their clients. I highly recommend tom tours for a smooth and swift process for your trip"
"I work as a Financial Analyst thus I am consistently under a lot of work stress, the last place I want to be stressed is at the airport or on vacation. The travel agents here do a phenomenal job to make sure that never happens! They give great customer service and have always guaranteed me the lowest price and if I ever run into any issues I quickly call my agent and they handle it right away which gives me a peace of mind. I used to book online through travel search engines but the world is not perfect so when issues would arise, talking to a customer service machine or being put on hold for long times was just as stressful as being at work. Thank you Tom Tours for all that you do and for helping me with my last minute accommodation this holiday season, I can't wait to see my family!"
"They were very helpful intially when purchasing my tickets for my daughter and myself and two days later I purchased another ticket for a relative (minor) and kindly requested to please have all seats together since I was traveling with two minors. However, I was told we wouldn't be together because I purchased the third ticket days later and the flight was full and she would be seated behind us which I understood. At that point I requested my return flight seats to be assigned together in the same row but was told by "Gloria" that she could not do so until a few days before the return flight and I should contact her a few days before my return. I called 4 days before my return and was told this time by "Gloria" that she had never said that, there was nothing she could do and that the first time it was an expception they had done for me? I felt extremely upset, if she had said this to me at the beginning I would have tried to call Delta myself in the states. Not only did she treat me like I was making things up which I know I was not because I heard and comprehended perfectly what she said but she kept interrupting me the whole time treating me like a crazy customer when I was never rude nor did I raise my voice at her. They are very helpful when you pay but after this they won't even try to help or at least accept they mislead you and give you an authentic apology.... Very disappointed!"
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