Stokes Hodges Kia Service Center

"My K5 GT started experiencing a misfire in cylinder 1 on Christmas Day. I called Tuesday and they told me to have it towed in as soon as possible. My car arrived there at 1pm tuesday , the service department stayed in contact with me throughout process and diagnosis. Even sent me a video with the tech going through inspection and diagnosis. They ordered parts and had my car ready for me to pick up by lunch time on Friday. I couldn’t be happier with the service, I didn’t expect to have my car for a couple weeks!"

"My whole experience at Stokes Hodges Kia was exceptional! Immediately upon my arrival I was greeted by a staff member whom politely gathered my information and led me to the waiting area. The waiting area was very welcoming with comfortable seating, Starbucks coffee, a variety of snacks, television, and ports to charge phones, tablets, etc. Brian was extremely informative and kept me informed throughout my wait via a multi-point inspection video of my vehicle as well as a phone call. He thoroughly explained recommendations and provided me with a detailed report of the multi-point inspection. Thank you Brian for going above and beyond with your service. Also thanks to Stokes Hodges Kia for providing a top notch state of the art facility for your customers! It takes a team and lots of collaboration to run a car dealership and I’m happy to say that these aspects were very evident at Stokes Hodges!"

"Check-in for my service appointment was quick and easy. The staff were professional and courteous. Mr. Ernest, the shuttle driver was extremely pleasant and prompt. for my drop off and pickup. I know it’s the Service Department, but please have those light-colored chairs in the waiting area steam cleaned. I passed several dirty chairs before finding one clean enough to sit on."

"Meghan was extremely helpful. She kept us updated with service progress, arranged for shuttle service and even handled a request for repairs that was completed with great satisfaction! I even received a video and complimentary wash and vacuum. I traveled an hour and a half to have my vehicle serviced here.....that should assure you of the exceptional service☺️"

"Had to bring my Kia in to get the software update. Took a little longer than I expected but I appreciated the extra care the service team gave my car plus the video clip. It’s also conveniently located to where I live so that’s nice! Will use again!"