Gerber Collision & Glass

"I had a very poor experience with Gerber Collision & Glass. I brought my car there for the glovebox to be repaired and was initially told it would take one day for the repairs to be completed. Two days later, I still didn't have my car back nor had I heard anything from Gerber. I called and was told that they found more damage and would need to replace the entire dashboard causing my initial quote to more than double. Furthermore, these repairs had already been started without my knowledge. I called back the following Monday for an update and was then told that they were having to take out my center console to replace the dashboard, and it "could take awhile" to finish the repair. The NEXT Monday I called again and was told that my car was STILL not ready because some employees had quit over the weekend leaving jobs unfinished. I was also informed that my windshield had been removed in order to replace the dashboard, and they would have to wait for the company they partner with to replace the windshield. My car was eventually ready for pickup after about 2.5 weeks with the final bill being over $1000 more than the original quote. While I know that situations can change once repairs are started, the lack of communication from Gerber was incredibly frustrating. I would not recommend anyone bringing their vehicle to this shop for repairs."

"It has been a horrible experience with Gerber Collision and Glass (GCG)on Broad Street in Augusta, GA. Very Unprofessional. They took very long to work on my vehicle. They had to lift it on a frame machine and examine it. They call me by phone on Friday 11/3/2023 and said it may be it ready today or next week. Then called again and said come now and get it. I was out of town. They closed at 5 and not open on the weekend. So this meant that I would not have a vehicle on the weekend. They hadn't given me any paperwork until the day they said it was repaired. Never was shown an estimate before they began work. They were more concerned with me bringing rental in to them for the insurance company. Making comments about me paying extra for rental. The accident was from a customer of Liberty Insurance running into the back of me. It took about 2 months for Liberty to want to take responsibility for their customer. I had to contact the NC Insurance commissioner. I take it to their recommended shop, GCG nothing but drama. Try to avoid dealing with Liberty Insurance and their repair shop GCG. This is my opinion."

"They only received a one star because I could not give them no stars. They are unprofessional and please do not take you car there for any reason. I wouldn’t even turn around in there parking lot."

"Getting my car repaired with Gerber Collision was an easy and stress-free experience. The team in Augusta handled everything professionally, communicated well and often, and were available to answer any questions that I had about the process. They were willing to work with me to facilitate my school schedule and schedule my repairs when it was convenient for me. They worked efficiently to minimize the time that I was without my car. They truly went above and beyond to make sure I was taken care of during the entire process. The repairs on my vehicle were completed in a timely manner and without any complications. The staff were friendly and great to work with. I would highly recommend Gerber Collision in Augusta to anyone needing service to their vehicle."

"I highly recommend Gerber. The staff was very friendly and their work repairing our car has it looking even better than it did before the accident that had us bring it in. Their text notifications letting me know where our car was in the process were a handy feature and we even got our car back a day earlier than expected. The overall experience with them was just great and we will be using them for any vehicle body work in the future. Bonus Points: When I got the car back I noticed a headlamp that had been replaced not working. I took it in the next morning and they took a look at it immediately, no questions asked. Turns out it was blown fuse and nothing wrong with their actual work but they replaced the fuse for me anyway at no charge even though my dumb@ss could and should have checked for that myself before bothering them with it. And once again they were very polite about the whole thing."