Volkswagen Service - Gerald Jones Volkswagen 4022 Washington Road, Augusta, GA 30907

"My experience with Gerald Jones, Volkswagen service department has always been upfront & honest with me. They’re super friendly they recognize me every time I come in. Went in today to get my battery replaced in my key fob only took 5 minutes."

"I had a vehicle maintenance service here, and the staff told me that the maintenance had been completed. I opened the engine compartment cover and found that the sealing rubber ring of the oil filter element actually appeared in the engine compartment. It was a terrible experience. Very unprofessional service, very perfunctory apology"

"The customer service is awful!!! I’m still waiting on a call back to purchase new tires. If customer service is important, go somewhere else!!!"

"Here is a follow up review. I decided to give Gerald Jones a second chance around a year on since last time. I have to say I am impressed by the level of care and attention the management and staff has given to fixing the issues from past. It quite on par with expectations for a VW dealership and maintenance point. I think the staff goes well out of their way to ensure customers are satisfied. The maintenance associate was very patient in answering all my concerns. I feel confident walking away that my car is in its best condition. If I had to provide one negative critique that would be that management may need to focus on hiring more staff. Compared to other VW maintenance facilities the scheduling was greater than 30 days wait. Gerald Jones was able to help squeeze me in on a walk-in though and I am very grateful."

"My first new vehicle bought here at Gerald Jones VW Excelent service and felt no pressure whatsoever while purchasing. I got a pretty good deal that I couldn't find in other places and Tavyin Salas did an outstanding job in helping me find the perfect vehicle. I would definitely come back to buy a car just for the awesome service Tavyin offered."