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Pep Boys
1725 Gordon Highway, Augusta, Georgia, United States
About the Pep Boys
Pep Boys is a well-known car repair and retail store located at 1725 Gordon Highway in Augusta, Georgia. With a reputation for quality service and a wide selection of automotive products, Pep Boys is a go-to destination for car owners in need of repairs, maintenance, and parts. The friendly and knowledgeable staff at Pep Boys are dedicated to providing customers with top-notch service and expertise to keep their vehicles running smoothly. Whether you need a simple oil change, a new set of tires, or a more complex repair, Pep Boys has you covered. Visit their Augusta location today for all your automotive needs.
Photos of Pep Boys
1725 Gordon Hwy, Augusta, GA 30904, United States
Opening hours of Pep Boys
Monday:
07:30 - 19:00
Tuesday:
07:30 - 19:00
Wednesday:
07:30 - 19:00
Thursday:
07:30 - 19:00
Friday:
07:30 - 19:00
Saturday:
07:30 - 18:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"My husband spoke to a lady, we wish we had her name, but she was GREAT! We scheduled an appointment for an allignemt, but unfortunately I had to reschedule. I called to reschedule, and while talking with the man who answered the phone, he hung up on me. Definitely won't be using their services"
"I just wanted to thank the staff for taking care of patching the hole in my tire. I was out of town and needed my tire repaired so I could get to my overall destination. The staff was quick, thorough, friendly and professional, which I appreciated because I was traveling and needed assistance. Thanks again!"
"Let's just start by saying if you need your car to get to and from where you need to go and if you love your car then PLEASE AVOID PEP BOYS for an oil change and any other services. I called Pep Boys on December 22nd 2023 for an oil change and was advised to bring it in. I drove my car there with no problems and it was running fine. Upon driving it from Pep Boys the next day, it started smoking from under the hood, and the check engine light came on. At this point, it should have an engine full of oil just a day later because I had just gotten an oil change. I looked under the hood and saw the dipstick out and oil was everywhere I thought these careless people. I poured a quart of oil in there to get by because that's all I had and I was trying to make it home. This car has no oil leaks or any issues to make it lose oil but the dipstick out was an issue because now there's no oil. I continued to drive once I got the car to crank and it started smoking again, and hesitated to drive then it shut off and wouldn't crank or get any compression. I immediately called Pep Boys and was advised by Brendan Ames the manager to bring it in and they would check it out and have it checked out by December 31st, 2023 no later than January 1st 2024. This time would be different because instead of driving it in, I'm towing it in. I had it towed on December 30th, 2023 and I had to call Brandon on January 4th 2024 to ask about updates for my car. I told him that the link he sent doesn't show any updates, he told me that it's jumped timing it seems and I asked why you didn't call me once you checked it out but he didn't get around to it yet. I can't understand why I drove a car to get an oil change that was perfectly fine and picked up the same car to discover that the engine is gone but he doesn't want to take responsibility for no oil in my car and I now need a new engine because my engine is NO GOOD. I asked for the manager and he said he is the manager so I asked for a manager over him because I have been a loyal customer of Pep Boys for 20 years. He told me to call 1800pepboys and I did to file a complaint."
"I rebuilt the front end of my truck and needed an alignment afterwards, I called them and they said to bring it up and they would take care of it by the end of the day. I dropped it off at 2pm and got a text with a link to watch the progress. At 4pm the link still didn't show that it had been assigned to a technician so I decided to ride by to see if it was still in the parking lot. When I went by I saw it was in a bay on the rack. They called me about 30 minutes later and said it was ready. I got there and got a "free inspection report" that said I needed new belts,hoses, and air filter.. thing is, I'm the only one that works on that truck and know that the air filter is about 3 months old, belts and hoses less than a year old. It also said my fluids were good but I know I have an oil and water leak and should have been low. The report also listed that all of my tires were the same size, fact is I have 33s on the back and 30s on the front so it has an aggressive stance so attention to detail in the report is questionable LoL but, I'm not mad, they wasn't trying to sell me anything and it was a free report.. but overall I'm very pleased with the job they performed and the price and will be taking it back to them if I need anything in the future"
"Urgently needed four new tires, searched all the tire stores in Augusta. Pep boys was the only one that had my tires in stock, and same day appointment. Brendan and his crew are amazing! So nice and friendly! Even when the website allowed me to schedule my appointment at 4:00 p.m. but they were closing at 5:00 p.m. so they could be off early to celebrate Labor Day. They took my car in at my appointment time, did a replacement of four tires with balance and alignment in an hour and 24 minutes! I have never experienced such excellent service! I will not be shopping anywhere else."
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