Flightsassist 19W West 34th Street, Manhattan, New York 10001

"This company is absolutely a fraudulent company, full of liars and thugs. Last October when I was trying to inquire about canceling my tickets booked on Royal Jordanian company and searched for airlines customer service number, Flight Assist number showed up as airlines number on Google search. When I called them to cancel, they charged me $402 to cancel tickets with a promise of getting a full refund of ticket money $2,400 and asked me to wait for a couple of billing cycles. When I tried to follow up after a month and later on one other time , Flight assist reps kept telling me the refund is in process and told me to wait a little longer. Then from third time onwards, they kept me on hold for a long time with no answer and then afterwards, stopped even picking up the phone. When I emailed customer service of Flight Assist, I received one email stating refund is still in process and then stopped answering to my next follow up email. I lost count of number of calls I made. Finally I ended up inquiring with Royal Jordanian airlines after I realized I was duped by Flight Assist. The airlines said they have never received any refund request from Flight Assist and never charged any cancellation fee for refunding other passengers. This company has created such a nightmare for me. When I had my credit card company flag it as a fraudulent charge and refund me the cancellation charge, Flight Assist sent me a legal notice. BIGGEST SCAMMERS AND CHEATERS! STAY AWAY FROM THIS BUSINESS!"

"We recently had the misfortune of using this agency to change the travel date of the existing booking with Emirates. All other 1 start reviewers are accurate. BEWARE !!! avoid this agency at all costs and save yourself time, money and headache. We used them to update the ticket twice and both the times they charged more than what it costs. When we spoke with Emirates, we realized they never received the payment and the tickets were never updated. Then I realized I was scammed and checked the reviews and they are in line with what we experienced. Not sure how they are in business for this long. We raised a dispute with credit card company for both the transactions."

"ABSOLUTE SCAM!!! I was led to use this company when trying to extend my trip over the holidays with Flair Airlines. This third party agency was the number they gave me to in the customer service section. Every aspect of the customer service in this company was fraudulent, full of lies, empty promises, callbacks that were never made, and an absolute awful experience. I paid a cancellation fee and they never cancelled my flight properly. I was marked as a no-show and they did not want to give me the voucher I was promised. I paid 600 dollars for another flight (thinking I was getting a flight voucher) and 200 dollars for a cancellation fee and now I’m left with no voucher. I’ve had numerous emails phone calls with these so-called agents. They are absolute scammers. They have no idea how to run customer service they keep making promises that are not true. They are idiots they want to steal money from people. Avoid using the service but if you found this thread of customer service negative reactions, you’re probably too late. I am looking into talking to the Better Business Bureau to filing a former complaint because this is absolutely ridiculous."

"What a scam!!!!! A few months after they said they confirmed changes to our business class seats to Thailand, we went to use our tickets. We were told that the tickets were no good. The tickets were listed as no shows for the dates the tickets were originally for. This scam operation did not reimburse me for the cost of tickets or pay for the tickets I had to purchase again. Now after almost 18 months later I have another $332.00 charge on my credit card from this same scam operator. CHECK YOU CREDIT CARD STATEMENTS FOR CHARGES FROM THEIS SCAM OPERATOR. Now I have to waste more of my time disputing fraudulent charges. Unbelievable, companies can get away with this. the only way I could post this is with one star. they are not worthy of even that."

"Absolute scam. They pay for Google ads so their phone number pops up when you search for an airline's phone number. They also claim they work with the airlines but they do not. You think you are speaking with the airline but you are not, they will double the charges. Once you ask for a refund, they will not respond. Since then, I have suspicious charges on my CC. Learn from my mistake. Hopefully if you're reading this, it's not too late. UPDATE: Read their reply below and know that the charges amounted to 368$ and they are now claiming that it was 140usd. No refund has been issued. There has also been more suspicious charges on the card since then from NY. The card has been cut and they are the only ones that could have placed the charges. AVOID THIS "Business"."