ESL Federal Credit Union

"I have been a customer of ESL for approximately a decade, and they have been a very reliable and customer friendly credit union. They have been honest in their rates and quick to answer questions."

"Absolutely terrible service. Needed the due date changed on my loan due to un foreseeable circumstance in my life and could no longer pay rent and my truck the same check. Said I changed it back in 2021 and wasn’t allowed to again but I don’t remember changing it 2 years ago. The women on the phone was rude and simply told me to go to another bank to refinance the loan. TERRIBLE SERVICE"

"I have used several Credit Unions and banks in my lifetime, and ESL is the absolute BEST!! I own a small business so I have both business and personal bank accounts with them. Their bill pay works great - unlike other banks I've used in the past. Customer service is outstanding, whether it's in person, email or live chat. I've never had an issue they couldn't take care of of. I love that they are pro-active about suspicious purchases and alert me to make sure I made purchases they question. Their website and mobile banking also works great with no issues and I love that there are so many local ESL branches I can use."

"1 star for the phone customer service because waiting over 30 min to ask a quick question is rediculous. Doesnt matter when you call. Upgrading to 2 stars cuz they finally have some nice people working inside that dont seem burdened by you being there. The phone customer service has been an issue for years."

"The tellers are up most respectful and plan to get you out of there as soon as possible. Lobby is clean and maintained. Looking at the previous reviews, I can't say I've had a bad experience at this location."