Valvoline Express Care 202 Hillcrest Drive Drstatons Trading Post, Laurens, SC 29360

"Tony and Joy are honest and hardworking folks. They have a great business with great prices! I always buy my tires from them!"

"Last time I came here for an oil change, they charged me for synthetic oil when I never even requested them to put that in my car, and then when I told them I might have to walk to the atm to get cash out since my card wasn’t working, the guy at the desk gave me an attitude and said he wouldn’t let my mother leave either until I paid. I kept assuring them I had the money and I would be right back (because the bank is literally right next to the place) but he insisted to have an attitude in front of other customers and then I of course was able to pay after my card issue was sorted. Probably didn’t even check my wiper fluid or any other thing in my car, and I spent close to $90+ on a service that was low quality and demeaning"

"Top notch service! We blew a tire down the road on our trailer pulling a tractor. They were able to come take the tire off and bring it back to put on. That allowed us to get there and we replaced another tire. We also bought a spare. On top of all of that I had a nail in my front tire they fixed! They were fast, helpful, and polite. Since we enjoyed their service so much I went ahead and had them do my oil change as well! If we are ever in the laurens again and need stuff done this is the place we will go!"

"Tried to cheat my 84 year old father. He was smart enough to catch on. Called me up and I verified the sham they tried to pull on him. It’s a shame they wanted to take advantage of him. I would never go there and would not recommend them."

"They upcharge for using a debit or credit card which is not legal and also goes against the agreement they make to accept certain payments visa/Mastercard. I have bought tires here before along with alignment & oil change. Brakes & rotors. Recently went to get a new front tire. I was told I needed a front left ball joint that It would cost me $300 in labor & $98 for the part. . So I saved and borrowed enough and went back today , I casually asked how much they charged per hour for labor. I was told $95 per hour. I waited and sat outside the bay and watched while my van was worked on. It took the guy approximately 40 minutes not counting his walking around & smoking time, he was basically working in slow motion. When I went to pay. I was told I would only be charged for 2 hours instead of the quoted 3. I said why would I pay for 2 hours labor when it took him less than 1 hour. He explained that it was equipment fees ect. I said well it needs to be listed on the bill exactly what I am paying for. The cashier Allen (the owners Son) told me, that they have the lowest hourly Labor cost around. I said No you don't if you are charging double and triple hours. I refused to pay, he called his Dad Tony the owner and went into the back office and shut the door. He came out and told me I would be charged for 1.5 hours instead of the quoted 3, and 2 he had offered. I was still over charged for half a hour that was not worked. If I had not sat on the ground in front of the bay and watched, I most likely would have been charged the full $300 quoted cost of labor. Allen also told me if I had problems with how they charged, I didn't have to use their shop again. I suggest to everyone Do not trust anyone. It's my experience that there are people looking to cheat you at every chance. No I will not be using this place of business again. I saw numerous plaques on the wall, apparently they sponsor community groups. Which is nice, but not at the cost of over charging customers. I have since learned that this shop is not alone in charging double and triple hours labor. Apparently it's the normal practice of all mechanics. Most consult a manual and it tells a suggested time it should take to complete a job. If the book says 5 hrs and the mechanic completes it in 2hrs they all charge the Max regardless of how much time they actually worked. I am not sure if that violates any IRS rules or not. Also they can legally charge you whatever amount they want to charge. No one is monitoring this industry, they don't have to be licensed, or meet any background check, social & educational standards or continuing education. The average charge per hour is $150 which is outrageous even before they start double and triple charging labor hours."