United Community

"Had several things to take care at bank and all was taken care of."

"Always have great service at the Cornelia,Ga.branch.People are always friendly and know their job.Lobbly is always clean and neat. The reason I came in was that I couldn’t access my debit card online to unlock it.and the call center was swamped with calls.I needed some cash so I came in.Thank you."

"This bank is a disappointment and I am closing my account. First, they charge a hidden fee for any outgoing ACH transfers that is NOT disclosed on their account agreements or listing of fees. Second, they now refuse to notarize most documents, including a POA form allowing a trusted family member to access the UCBI account. Third, they regularly have very long lines and tellers will often socialize with the person at their teller station while other customers wait. Fourth, I have twice had a customer who is using the Coinstar machine cut in front of a line of people to cash out their voucher and both times, the teller helped that line cutter rather than asking them to wait their turn and calling up the next customer. Finally, good luck getting any response from the branch manager when attempting to address concerns. Edited 9/21/2023: Over a year after the "owner" responded and stated they "elevated your concern to our Support team, and will follow up with more information shortly." Needless to say, that didn't happen. Just another example of the unconcerned attitude surrounding their poor customer service. I closed my account over a year ago and haven't missed them for a moment."

"Excellent service at each location! United Community Bank gives customers a “community bank” experience that has been lost in large banks."

"I can't say enough great things about my experiences at United Community Bank. I have personal accounts accounts as well as a business account for a non-profit, and the staff at UCB is always willing and friendly when helping me with any questions or concerns that I have had. I highly recommend this bank at this specific location and others."