The UPS Store

"Man. I usually give the benefit of doubt, but boy this manager was a very rude. I have witnessed his condescending attitude before with other customers but I got to experience it myself. His tone and attitude was shameful. I get doing Amazon returns all day can be frustrating, but this guy needs retraining. Guessing he's the owner so probably could careless."

"The attitude of the owner leaves a lot to be desired for. Quite rude at times. Also, claims not to give receipts for Amazon returns? My other ups store does ALWAYS. Honestly, skip this place. Between the attitude and the horrible parking situation you're better off elsewhere"

"Very disrespectful and rude staff! After receiving several error messages when typing my tracking number into the UPS site, I figured out that my tracking number actually correlated with USPS. It was not made clear to me when I dropped my package at the UPS store that my package would actually be shipped by USPS so I was a bit confused. Nonetheless, I figured it out and used my tracking number on the USPS site. That site stated that my package had a label created but didn’t appear to have any other shipping information. I was surprised and confused to see this since it had now been 5 days since dropping my package at UPS and paying for priority shipping. So I figured the best way to learn more about my package would be to just call the UPS store. Boy was I wrong! The man I spoke to on the phone was incredibly rude to me. He raised his voice and was extremely defensive when I asked any questions about my package. I couldn’t hardly explain my situation before being interrupted with “THERE ARE NO GUARANTEED DELIVERIES”, “key word ~ESTIMATED~ delivery date”, “Didn’t you read the terms and conditions!!!!”. I seriously couldn’t finish a sentence without being interrupted with some sort of disrespectful and belittling comment. Meanwhile, I wasn’t even upset. I just wanted to make sure my package was okay and that it had left the office in Greenville because it was hard for me to get that information online. I was truly shocked by how horribly I was spoken to for no apparent reason."

"This UPS Store location continues to be reluctant to provide receipts for Amazon returns. I say "continues," because this has been my experience in the past and I see that other reviewers of the Augusta Street location have had the same experience. Today, when I asked for a receipt, I was told that the QR code I'd printed out at home and brought with me would serve as my receipt. I replied that, no, I'd like a receipt, at which point one was printed out and given to me, accompanied by the comment "It's not worth explaining." Perhaps it is, though, and this would be the explanation I'd offer: A "receipt" is the proof of acceptance that a customer returning an item is given by the store in exchange for that item. It isn't something that that the customer brings to the store, hands an employee, and then has handed back to him. Regardless, I think it would be better for this location to either make it a policy not to print receipts or to do so without resistance. The grudging compliance and snarky send-off aren't useful or appreciated."

"This is the type of store that you get to, to get stuff done. They are usually quite busy and they don't have time to hold your hand and they aren't even necessarily nice or polite. But they are efficient and fast and will take care of what you need. I really like that you can email your label to them and they'll print it off since I don't have a printer at home. Took off one star because, yeah, Nirav could be a little more kind... but I also understand that he's busy and I'm not necessarily the type of person that needs someone to stroke my ego to make me good inside lol."