Bank of America Financial Center

"Such a pleasant experience. I wish I got the woman’s name who helped with my cashiers check so I could mention it here- she was lovely and very helpful!"

"I am writing to express my utmost satisfaction with my recent experiences at Bank of America's 900 Central Avenue Financial Center in Albany. I would like to highlight the exceptional service provided by three individuals who have consistently gone above and beyond to assist me—Saima Iqbal, Ashley Rosete, and Drishawn Moulton. Saima Iqbal, the Financial Center Manager, has consistently demonstrated outstanding leadership and professionalism. She has created a warm and welcoming environment for customers, and her attention to detail ensures that every visit to the branch is a seamless experience. Saima's expertise and willingness to address any concerns have made her an invaluable asset to the financial center. Ashley Rosete, the Relationship Banker, has been incredibly helpful during my interactions with her. She possesses an extensive knowledge of banking products and services and has provided me with insightful advice tailored to my specific financial needs. Ashley's friendly demeanor and genuine willingness to assist have made me feel reassured and confident in my banking decisions. Drishawn Moulton, another Relationship Banker at the branch, has consistently exceeded my expectations. Drishawn's ability to understand my financial goals and recommend suitable solutions has been commendable. Additionally, his promptness in processing transactions and taking care of paperwork has impressed me greatly. During my visits to Bank of America's 900 Central Avenue Financial Center, I have found all three individuals—Saima Iqbal, Ashley Rosete, and Drishawn Moulton—to be consistently smiley, helpful, and efficient. Their dedication to providing exceptional customer service is evident, and they have consistently gone the extra mile to ensure my banking needs are met promptly. I would like to express my gratitude to Saima, Ashley, and Drishawn for their exceptional contributions to making the branch the best in Albany. Their professionalism, expertise, and friendly demeanor have made my banking experiences truly enjoyable. I highly recommend this branch to anyone seeking exceptional service and a pleasant banking experience."

"best bank It's the best branch in Albany, I went there and I'm not fluent, English, and without an appointment and I was hesitant, with poor language, until someone asked me how to help you and he was long-minded, respectful, and he started speaking so well and slowly to understand him, and he explained to me in several different ways to make sure I understood Well what I want, and when we finished, he repeated everything he said We're done for a few minutes this is how real customer service is, this is how it gives a good impression of the community to tourists and others, thank you manager PHILIP GELETA for helping me"

"BOA on central Ave. I like, the most. It's convenient. I also had a professional conversation with 1 of the representative. And she was so helpful. I'm upset, I can't sit down and talk about my goals, plans for 2021 and forward."

"First and last time I will ever use this branch. Zero stars. I arrived 9:50 am and waiting until 10 when doors opened (even tho sign says opens 9am). I handed $3703 in mixed bills to teller to deposit. She asked how much it was I said I wasn't a sure and asked her to double check before I write on the deposit slip. She said I had to count it first. She proceeded to mix all the different denomonations of bills together while counting and told me sh got $3200. I said that's off by a lot and she gave me all the money back and said double check so I did. I counted 3200 in front of her and showed how much she was off by. Then she said I was being disrespectful and refused to deposit my money and started yelling in front of the crowded line of customers that she would not deposit my money and told The next customer to step up to her counter. Manager got involved told me to leave and use another branch. I said this is only branch I can use today and said I have to deposit this here today. He eventually let me deposit after pleading my case. This teller does not belong in a bank or at any face to face customer service job."