Firestone Complete Auto Care 3045 Wade Hampton Boulevard, Taylors, SC 29687

"I came in for tire rotation. Went home to realize that the brake reservoir cap is not where it should be, and also the latches for my engine air filter are not properly secured. This is what I get after declining a service about replacing my wheel studs for $306 that they messed up in the first place. I got all my tires for 2 of my vehicles and have been sending family members to this place for their tire needs as well. It's sad to say that the guys working here now lost my trust and will no longer be coming back."

"The employees here are always professional and friendly. They explain what they need to do and give an estimate of the cost, which is always accurate. Friendly, helpful and trustworthy."

"Horrible customer service from the manger Brett. I was very disappointed in his tone, and aggressive behavior to me simply wanting to ask questions in regards to my OWN vehicle. I asked if I could speak to someone else, to further discuss his behavior. He informed me that he was the highest chain of command for this store. I will no longer be taking my car to Firestone after thai incident."

"DO NOT COME HERE UNLESS YOU DON'T CARE ABOUT BEING LIED TO AND RIPPED OFF WITH A CAR RETURNED BACK TO YOU IN AN EVEN WORSE CONDITION THAN WHEN YOU DROPPED IT OFF. I took my car here to get an oil change and bought two of their best tires from them to put on my vehicle. My vehicle was driving normal before I took it to this location. The bill was close to $1000 and when I picked my car up my steering wheel was off centered to the left when I'm driving straight and my entire car shakes now when I push the breaks in the slightest way. I called the "MANAGER" BRETT and he said this car needed an alignment so I asked why did it not come with a free alignment if I bought two new tires from you? He said it is not included and that getting two new tires would not cause it to be out of alignment. He contradicted his self and did not offer to make anything right and said this was due to hitting a bump in the road. How was this my fault when I picked my car up in that condition? I am highly disappointed and now I am stuck with a wobbly car returned from a bunch of uncouth liars who don't honor the plaque on their wall in the front office about making it right when the job isn't done correctly. BRETT was also very rude when I brought this issue up and was a bully to me on the phone."

"Bought Firestone tires a few months ago. I had a leak in a tire that needed a plug. When I called (2) separate Firestone at 8:30am both had low technicians for the day. Both said would take all day and possibly to the next day. I'll never go back to a Firestone. I went to discount tire. They ended up having to replace my tire (Firestone would have replaced it for free). I was in and out within an hour. I gladly paid for a new tire from a Discount Tire who runs their business with good customer service."