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Pilot Freight Services
595 Airport Way, Rochester, New York, United States
About the Pilot Freight Services
Pilot Freight Services is a leading logistics company located at 595 Airport Way in Rochester, New York, United States. With a focus on delivering exceptional freight solutions, Pilot offers a wide range of services including air and ground transportation, warehousing, and supply chain management. Their team of experienced professionals is dedicated to providing reliable and efficient shipping options to meet the needs of businesses of all sizes. Whether you require expedited delivery or customized logistics solutions, Pilot Freight Services is committed to ensuring your cargo reaches its destination safely and on time.
Photos of Pilot Freight Services
595 Airport Way, Rochester, NY 14624, United States
Reviews of Pilot Freight Services
"I was scared of all the negative reviews, but again learned not to trust reviews. Order came in early, they were on time for the delivery appointment, and were extremely professional."
"This is a terrible service. I ordered and was confirmed a delivery date of May 22, I received an email letting me know I can't get delivery until May 26th. (It is now the 26th) - No delivery. I call and was told they have me down for June 3rd. No one called and the service rep was just like "hey I can schedule you for friday""
"Attempt #1 - The treadmill I purchased from Amazon was damaged in shipping. Attempt #2 - A new treadmill was shipped. Set to be delivered with a scheduled time and date. Pilot freight was a no call no show. Attempt #3 - Someone was supposed to call within 24 hrs to reschedule delivery. No call. Wouldn't let me leave a message on their phone. Attempt #4- Spoke to someone the next week, scheduled delivery for the next day. Attempt #5- I received a call stating that the driver doesn't have my treadmill because someone already came and picked it up. I did not pick up the treadmill. Now I have no clue if my treadmill was stolen, if there's a mistake or if I'm even going to get it. How many stars would you give them? One seems too many."
"I have used Pilot home delivery several times over the past month and I must say I am very satisfied with their customer service; as well as the drivers. They are always on time with my shipments. Thanks Pilot for doing exactly what you promise!"
"They tried to reschedule my delivery repeatedly, then were late when they finally did deliver. Dispatch office is not helpful and their phone lines are terrible and crackley. They told me they would call me back, did not. Then seemed annoyed when I called 2 hours later. Will not order from anyone who uses them again."
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