Estes Express Lines 921 Conklin Street, Farmingdale, NY 11735

"i have contacted co. 2x for a home depot purchase delivery, and they have been great both times. i'll update when i rec. the delivery. UPDATE: delivery was smooth.. and, again.. good communication w/ the office people."

"My "signature required" shipment was delivered without a signature and left outside in a puddle. I now have a soaking wet, 75lb box I need to haul in myself."

"Tried calling all week because my estimated delivery was on 4/9 trying to set a delivery appointment that fit my schedule. I checked my tracking and it's listed as delivery confirmation set for 4/10. No one called me to confirm my appointment. I guess they will be waiting because I will not be home and I did not sign up for delivery without signature. So they wasted a trip."

"worst shipping company - they do not answer e-mails - their on-line tracking is useless - they say 3 days and 1 week later you may see your shipment - they have no customer service standards."

"I received a phone call from Estes stating a delivery was scheduled between 8:00-6:00pm, the same day I received an E Mail from Estes staying delivery was 2pm-6pm. I called Estes terminal and was told they had no knowledge of an E Mail. I called the day of delivery to confirm the delivery and I gave my phone # for driver to call if he had questions, 6 PM came and went with no delivery or phone call. I called customer service and was first told the driver was running late, during the same call I was told the driver called and received no answer and attempted delivery 2 times. A complete lie. I never left the house and driver never called nor attempted delivery. I lost a full day at work for no reason other then Estes’ incompetence. Still haven’t received delivery and trying to communicate with customer service effectively is beyond difficult. I have called the product provider and recommended they switch to another freight carrier. Estes = definition of poor service."