Swarovski,

630 Old Country Rd Store 1103A, Garden City, NY 11530, United States

"I love Zaworski Crystal. My first crystal was purchased by me for my mom. I purchased it on HSN many many years ago for her as a birthday/Christmas gift because she was given crystals by my father and other people so she had a small collection. It was a big white coral with a whole bunch of Crystal sea creatures on it in difference areas so beautiful. When my mom passed away, It was given back to me. I had a small nook shelf so that’s where I put it along with a few other things of hers. That was it, that’s how it started. So as people would come to my house and see it I started receiving as gifts during the holidays or my birthday. I would get little crystals from my sons and boyfriend and so my collection started. I love the cute little ones so I would go into the Zaworski Store at Roosevelt Mall and every once in a while I would purchase a little duck, or a little teddy bear, and my gifts would be the little larger items.. you can also purchase anything that you want online. I’ve purchased a few in Atlantic City. The great thing is that it’s all the same prices. Nothing gets changed wherever you go which I love."

"Good customer service the young talented crew tried very hard on satisfying us"

"I don’t even want to give one star to this store I bought a necklace for my wife and went again to exchange. They refused to take it back by saying that they are not able to take it back. Even she just wore to do check how it’s look. I tried to explain but they are like sorry we are not able to do it. So finally I spend $200 just for sorry for store employees. Will never shop with Swarovski again."

"Shop was clean and neat, not very involved employees. I got the impression that I was not the type of shopper they would typically wait on so I was mostly ignored. I asked if they had a piece of jewelry (style/ color) and all I got was a "no" with no follow up to try to redirect me to something similar or try to assist me further. If you know what you're looking for, then it's fine. Get in, get out."

"Went in on December 11 to send an item in for repair (under warranty) the nice lady who helped me said it would be a bit longer to get back to me, 6-8 weeks because of the holidays. Completely understandable. At around 9 weeks I was wondering why I haven't been contacted yet about my necklace so I go online to look up their number and see they are temporarily closed. Did Swarovski tell me this? No. So after back and forth with an amazing woman from customer service, I find out the store was closed for renovations. And after all these weeks.. the repair center didn't have the part and had no idea when they were getting it in. Did Swarovski reach out to me at all with this information? No. At this point it was between 10-11 weeks. Because the customer service representative was just as shocked as I was, she arranged for me to get a complete replacement which was amazing. She actually said she has never had a situation like this before.. lucky me. I wonder if I never reached out to customer service if I would have ever got my necklace back as at this time the store is still closed. Thanks swarovski!"