Blue Nile

"Horrible place. They were not friendly to my fiancé and I. We were profiled against. Never trust this place for a large purchase. They are deceptive"

"Buyer BEWARE! In a world with so many options, do NOT consider this place one of them. Absolutely HORRIBLE “after sale” care for their customers. Don’t be fooled by their kindness and willingness to help you when purchasing a ring. They offer ZERO resolution to any issues after they get your money. I will be following up with legal counsel but I thought it would be nice to warn other potential victims of their poor customer service. The lady in the show room was completely uninterested in helping me find a resolution and to date, “corporate” has been the same. If that changes, I will update this review accordingly. 10/30/23 update. The company is an absolute joke. Tims G | Customer Relations Specialist Couldn’t offer me a fair resolution and is far from a “specialist”. His main focus was that “I was outside of the return window” and didn’t care about the misleading sales practices. I’m asking everyone to post this review to all of their social media and even leave a review yourself. I don’t want anyone else to be a victim. See you in court BN! 11/19/23 update. Once I said I had scheduled an appointment with my legal counsel Tims G said he can no longer communicate with me as the case will be handed over to their legal department. Until a few days later when Serah T., GIA AJP | Customer Relations Supervisor & Blue Nile Repair Specialist contacted me via email saying that she “will be stepping in after reading the entire thread and is confident that I can get you a resolution like you requested”. I’m not going to get into it but Serah and BN tried to get me to accept a deal that would result in $0 shrink for BN. I thought about it and was ready to accept. Then Serah, after learning I had disputed the charges with Chase, said “okay now I have to share everything with my security team and will reach back out to you when they respond- no response required”. After a couple days I was getting upset thinking about it and after 8 days of no response I took matters into my own hands. I went to a local HONEST jeweler, took a big loss, and traded the items in for a piece I was able to gift a woman who has nothing just before the holiday season. Please please please read the other negative reviews and understand that you should bring your business elsewhere. This company is cold hearted and very incompetent. For a “supervisor” to give me such a ridiculous “resolution” speaks volumes about BN’s customer service culture, or lack thereof! This was a clear cut situation where BN took advantage of me and mislead me. They decided to have no accountability. Not even for the unprofessionalism of the showroom lady. All I know with Thanksgiving approaching is that I stayed true to my morales and helped someone in need. Blue Nile is a fraud and absolute disgrace in the jewelry industry. Lastly, for the comments about them being racist in the showroom…..TRUE! I saw it with my own eyes. 12/4/23 update…legal counsel suggested I start with the BBB and possibly mediation to recover some of my losses. While filing the complaint I couldn’t believe how many others had similar terrible experiences. Don’t just go by what you see on Google. Check the BBB yourself!"

"My proposal transformed into a nightmare!!! Stay away from these people! I had the unpleasant idea to buy a ring for my fiancee, and I live outside of the USA. First shipment came in nicely, I paid taxes and GST on top. Unfortunately I needed to resize the ring, upon shipping it back I got charged 500 dollars for import tax into the USA that FedEx told me it could've been waived if BlueNile signed the proper documents the courier required. BlueNile refused (what is there to hide??). After 3 months (THREE) and a third formal request to cancel my order, BlueNile finally manages to send the ring back guaranteeing there would be no more to pay. Wrong, FedEx charged me again transport/import taxes. Do not trust these people for international shipments, I paid 3 times what was due because of their lack of control on documents and lack of care whatsoever to customers."

"This review is for their site service not storefront. Keep away from them for a while. They blame their headquarter transition as reason for their business problems, should have been part of their transition planning. They don't hold inventory, don't have control of their vendors, don't know where their product is coming from and lead times are a mystery. 11 days for them to receive their stock, repackage and send on. Several days in a row customer service said 'its shipping today', but was just a lie. They don't know if it is coming international or domestic. Their automated phone system for tracking packages asks for the 8-digit order number, but their order numbers are 10-digit, that's just an example of not getting the basics, and if the basics aren't in line, what can you expect for the rest of the org?"

"Huge shoutout to Lisa Jenkins for helping us and making our wedding journey even better. Also the customer service has been so helpful as well with our orders and questions. Shoutout to James, Leo and Daphane!"