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Genesee Regional Bank-Winton
1850 South Winton Road, Rochester, New York, United States
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About the Genesee Regional Bank-Winton
Genesee Regional Bank-Winton, located at 1850 South Winton Road in Rochester, New York, is a trusted financial institution that helps individuals and businesses achieve their professional and personal dreams. From supporting local businesses to helping families buy a home, GRB is dedicated to serving and strengthening the local community.
Whether you are a dental specialist, a small business owner, or a homeowner, GRB offers a comprehensive range of products and services to meet your unique banking needs. With a focus on community building and support, GRB is committed to making its deposits available for the growth and prosperity of local businesses and individuals.
GRB President and CEO, Philip L. Pecora, was recently named to the Rochester Business Journal’s Power 100 List for his contributions to the community. With a strong emphasis on community banking and building relationships with customers, GRB is here to help you achieve your financial goals.
Visit the GRBblog for information on tax form production timelines and stay informed about important financial matters. Whether you need assistance with day-to-day banking or financing a new project, GRB is ready to help. Contact us today to learn more about how GRB can support you in reaching your financial goals.
Photos of Genesee Regional Bank-Winton
1850 S Winton Rd, Rochester, NY 14618, United States
Opening hours of Genesee Regional Bank-Winton
Monday:
08:55 - 17:05
Tuesday:
08:55 - 17:05
Wednesday:
08:55 - 17:05
Thursday:
08:55 - 17:05
Friday:
08:55 - 17:05
Saturday:
Day off
Sunday:
Day off
Reviews of Genesee Regional Bank-Winton
"Tammy and Kurt are the best. I have been dealing with dozens of banks over the years. Never had customer service like this before. Highly recommend"
"The process of getting pre-approved and getting my mortgage was quite smooth, I worked with some wonderful people during that experience..... However the issues with the servicing division since then have been an absolute NIGHTMARE! It's nearly impossible to get ahold of anyone who will listen and actually help you try to solve your problem. Last year, after 3 months of phone tag and being assured everything was "all set" I eventually just paid my homeowners insurance premium from my own checking account because they, for some unknown reason, couldn't get the money from my escrow to the insurance company. I'm currently one month into the SAME ISSUE THIS YEAR!"
"EDIT: Due to the below we cannot make this five stars but we have updated from 2 to 4 stars purely due to how leadership has handled communicating with us and providing actionable solutions to move forward. The past cannot be changed but how we move into the future can redefine even the worst of initial experiences. Kudos given to the leadership team here for being receptive and collaborative. ORIGINAL: I want to start with why two stars and no one, that is because of an individual named John or Jason who was responsive, educational, and honest with me regarding the poor experience I had with this organization. The low rating is due to the lending practices by the loan officer. This organization came recommended from my agent as an organization that will work to get things done in your favor and is phenomenal to work with. It started out that way, very responsive and setting expectation for the process, then it all fell apart at the end and we felt very taken advantage of. The solution to rectify was just insulting. Context: we own a real estate investing business and wanted to purchase a home under our business name. This was clear from the beginning with our agent, our attorney, the selling attorney, and our loan officer. Several times in the process we needed to correct paperwork to ensure the home was purchased in the business name and questions were raised as to why personal items were being requested. We were informed it was due to the personal guarantee that was necessary with this loan type. One month after closing our personal credit was severely impacted and we discovered the loan was applied to us personally, even though everything was titled in the business name. After speaking to the organization we were advised they only do commercial loans on 5+ units and if we wanted the loan to be in the business name we would have to refinance elsewhere, eat the fees, and accept that interest rates have risen substantially. How convenient for them. I would highly recommend finding another institution until this one can get back to who they used to be, the organization that gained notoriety among agents, attorneys, and homebuyers for exceptional customer service and honesty. Hopefully that is sooner rather than later. In the end, it felt like a bag was put over hour head, we were hit with a blunt object, and then left to fend for ourselves. It was not a partnership, it was a transaction and one that now feels predatory in nature."
"Just closed on my first home purchase and I cannot recommend GRB enough. Matthew Nevins was a rock star and made himself available to me constantly for my many questions. My processor Lexa was great and kept us informed of the process every step of the way. The same with our closer Tammy. The app made the process super easy. If you need a mortgage, do yourself a favor and call Matt!"
"Genesee Regional Bank has been extremely frustrating to work with. I refinanced my mortgage through them one year ago due to changing marital status. Due to the extremely high demands on banks for mortgages and refinancing at the time I assumed my bad experience would get better. Sadly, a year later I have had nothing but problems, many unreturned voicemails, uncorrected escrow issues, and now when I'm selling the house the bank doesn't respond to requests by my attorney's office. On the phone the customer service people are always kind and helpful, but dealing with the bank itself has been a bad experience in general. Definitely wont be using them for a mortgage in the future, and will not be recommending them to others."
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