Swarovski Walden Galleria Buffalo, NY 14225

"I will say that the customer service is horrible and I will be contacting the store owner. I went in earlier today over a defective product that I have been having issues with and the manager ( or at least some sort of supervisor) on duty was extremely rude and condescending. When initially being called out by the associate to meet me she says “oh i know exactly who that is” which is extremely unprofessional. In the duration of the entire interaction she was unhelpful and her mannerisms were not up to par. She would look me up and down ( for lack of a better word sizing me up) several times and give me crazy looks when i was explaining that I was frustrated with the product being defective for the second time. Her overall behavior was inappropriate and to be frank I feel bad for the associate because I can not imagine working with her to that extent. Additionally, when I went in about the product the first time she ignored me several times throughout the conversation. I did not get the name of the manager however i do know she was on duty 01/31/24 at around 4pm. I hope the store owner responds promptly as this behavior was nothing short of ridiculous. She also gave me customer service phone number and I will also be giving them a heads up that there fellow managers are clearly falling short of what the company has to offer :)"

"It's cool I guess my dad goes here every year for my mom so it's kind of a tradition"

"Excellent service and they stand by their guarantee! Fast professional service!"

"The store is neatly organized and clean. The manager was very kind and helpful. The jewelry is varied and we learned that they even have men's watches! We got more than what we came for and were signed up for the bonus program which sends coupons to use based on spending and milestones. Very pleased!"

"I was in shopping for a xmas gift for my daughter as I do every xmas. They charged my card and said the card was no good. When I called the card membership they said the transaction did in fact process and cleared my account. After returning to this store I met a manager who refused to listen and insisted it dis not go through. I now have to wait up to ten business days for the money to be returned. I will never purchase from this store again.i gave them one star but that's only because I had to in order to post my experience."