KeyBank

"Good service. They were patient and professional in helping me with my problem."

"Unaccommodating and rude what seems to be maybe a manger as everyone looks at her in order to complete any transaction ! She was not even trying to be helpful. I’ve had the unpleasure of having to go in there a handful of time in the past 20 years and it’s always the same !"

"Misinformation amongst staff, you will get a different answer from them all. I was told I needed $500 in deposits to not receive a monthly maintenance charge, I was charged it and refunded it. Another staff said I should have been charged because I need $1000 in deposits monthly. Then I receive overdraft charges due to a federal holiday, was told I would be refunded several times and today they tell me I’ve exceeded my refund allowance for a 12 month calendar. We’re in a pandemic and financially unstable as it is and this bank does not care that they took a huge percentage of my deposit for this overdraft. Go elsewhere!!!!"

"I opened up a bank account October 7th and they told me I should be getting my debit card in the mail in 5-7 business days, it’s been almost 3 weeks and I still haven’t gotten my debit card. I am not happy and I would not recommend this bank."

"To be completely honest...I've had a Watertown savings bank account, Woodforest, wells Fargo, & this bank would be the last bank I reccomend. It isn't horrible but it's not great they have a lot to work on."