Our Nail & Spa 336 9th Avenue, Manhattan, New York 10001

"I had the WORST experience of my life at this nail salon. I went to another organic nail salon before going here and they weren’t able to remove my gel polish completely so I called this place, booked and appointment and reached on time within 10 minutes at 5:40 pm. They soaked my nails and the technician started to do another persons manicure. I asked after 20 minutes how long it would take to get started and got no response. Then I asked again after 10 more minutes as my nails were burning with that much acetone and how long they had been soaked for and I was asked to leave if I wanted to while my nails were in acetone and burning. I requested the guy next to me to remove the foil and he said ‘I don’t have time’ and then I decided to remove the foil myself and file off the remaining gel which came out in 2 minutes. My nails had gotten really brittle and there was no time for me to make it to another salon so I decided to wait as I had a night out planned. An hour later from the time I reached, at 6:40 pm, they started with my nails and started filing it into my skin and when I asked them to be careful cause my skin was being bruised, she told me “don’t come back here again”. I spoke in the most calm and composed manner and they were extremely rude and disrespectful. Please don’t ever make the mistake of going here. They’re horrible! Please take a look at their 3.9 rating and their response below to see how they treat customers and how they speak to them… this is after being patient, not losing my cool and not saying anything rude or inappropriate to them. Am I crazy to leave a tip after being treated like that? The skin around my nails is completely bruised as you can see in the picture. I live in the area and will make sure no one I know comes here again. They’re disrespectful and have no regard for their customers."

"Went for a mani and pedi, I was actually very impressed how deep they clean your toes. Beautifully done, took a long time but it was all worth it. Did gel on both nails and toes and I also had a gel removal it all came off totaling $94 dollars. Not expensive imo, the girl really outdid herself!!"

"I went in to get my shellac removed and replaced by new colour. The lady I had was really lovely but unfortunately she used the electric nail file with so much pressure and continuously went over the same places, that my nails are now extremely sensitive and in some spots nearly broken through the nail into the nail bed. I had to tell her that I wanted to stop and not continue with applying a new colour. A nice little place but I think the staff may need updated training."

"Bring the pictures you want and their shop can make any design you want for you. Excellent skills and every lady is so friendly, I think I will be back often."

"Terrible quality of nail polish and application. I waited for 30 minutes for my nail polish to dry and was told I could leave. My nails were ruined within 20 minutes of leaving because of thick coat applied to cover up the old crusty nail polish. I called to complain but could not go back given time constraints. When I went back I had to explain again that the nail polish was bad but the technician was not hearing my reasoning. She applied the same thick coated nail polish again and made me wait another 45 minutes for it to dry but it didn’t dry properly again, as I had told her. Please do not waste your time and money here. Re owner’s reply: thank you for affirming the rude behavior I faced today was not imagined. I was not planning on coming back. I waited 25 minutes on my first visit and checked with your technician if it was okay to leave. I also called to tell you on the day of (Thursday) to tell you the nail polish was too thick and I could not come back till Monday since I was going out of town (the purpose of my visit). The pictures shared are from Thursday. Lastly, I was not picking on my nails just showing the thickness of the nail polish was preventing it from drying. Same as what happened after I returned home on Thursday (after your technician checked my nails and told me I could leave). I don’t generally leave reviews and avoid creating an issue but if a customer tells you the nail polish quality is not good and calls you immediately after the manicure you should listen to them instead of arguing and avoiding taking responsibility."