Cozy Lash Nail And Spa 5605 Bergenline Avenue, West New York, NJ 07093

"Extremely good place to get your nails done, they have good service! I remember the last time I went, the owner was terrible but I believe they got a new one. They were super nice and the lady doing my nails was willing to redo my nails whenever I would accidentally mess it up. The price for mine was 70 but I totally understand bc it took around 2-3 hours."

"Extremely shabby and untidy place, previous owner was much better and offered the best price and the service. I went to the new owner and new worker did my nail. Not satisfied with both gel manicure and regular pedicure. My nails are chipped within few days, it’s not even been a week. Plus they have increased prices too. I would never go to this place again. I miss the old owner and their service."

"Do not waste your time or money here. The owner is so rude. All I told her was that I wanted pink under my french nails and she got so offended and said “honey, I’m very experienced. Don’t tell me what to do. This is your first time doing nails?”. And proceeded to make fun of me to the employee next to her. I don’t know why she thinks insulting people is okay when all they do is tell the type of nail they want to get like how normal people do when they go to nail salons. And the audacity to ask if I want to tip at the end. Don’t run a business if you don’t know how to interact with customers. If she treats and talks people who are nice and patient this way imagine what she would do to others. Avoid this place at all costs. Go to Valentina’s nail salon in front if it. Way better reviews and nicer people and salon with great prices still."

"I have been going here since I was in high school. That was over 30 years ago. The girls are gray and so is the owner. It never really is a long wait. Usually you are getting your hands done while you are getting your feet done. I am clumsy and more times then not I messed up a nail. They always fix it. The owner, Annie is sweet and professional. She is direct and has handled some not very nice customers firmly, yet respectfully. I have heard people complain of pricing at times but I think their prices are reasonable. They were cheaper before Covid but others charge more for the same. The place is older looking but clean. I always see them cleaning. She is aware of what is going on at all times. She keeps to herself and doesn’t really engages in small talk but does care for her clients as she will remember the things you may have shaped in passing and everyone’s name. She will ask how you are. And will not share an opinion unless asked. There is a level of professionalism and authority one must possess for their business. At times I feel she has been misunderstood as she has a serious demeanor. Annie is a Lovable person. I always felt at home there. Before Covid you would be treated to coffee, bananas, and donuts if you wished. It was like a spa day before spas were popular. You would also get a small massage. Things have changed because of Covid and so have prices. It’s not just there. It’s everywhere. I went by yesterday eager to see them and get my nails done and I see there is renovations I don’t know if she sold the business but she will be missed. I see the girls are still there who are great. I love the way they do my nails always. They are friendly and always so helpful. Annie if you have left you will be missed. Much respect to her a business woman in today’s society. She is a prime example of woman power. God bless you Annie. You will be missed if you left but otherwise see you soon."

"Absolutely terrible is an understatement, terrible service, disgusting environment and rude workers. When you ask them to fix their mistakes they give an attitude. Nails had bubbles and fabric particles left in it. They do not cut cuticles and everything is so rushed even when you’re the only customer there. Stay far away from this place. If anything lower than 1star was a possible, they’d deserve much less."