Arvada Mechanical Corp. 16 Middle Neck Road, Great Neck, NY 11021

"TLDR: They demanded labor payment before doing anything but couldn’t do the job because they didn't bring the parts. Due to urgency of the matter, I had to call a different plumber and Arvada Mechanical (Jerry) agreed to refund. I chased them for almost a month and each time Jerry replied “will be process shortly”. Still haven't receive my refund. I was referred to them by the AO Smith warranty rep to replace a faulty gas control valve. They quoted me $160 (and insist on cash) for labor to install gas valve control since AO Smith will cover the cost of the replacement unit. The plumber demanded the cash payment before he performed any work. However, he didn't actually bring the gas valve control, even though I gave them the case number to the from the warranty dept. He said they will order the part for me. I called the warranty line, they said no order from Arvada Mechanical. I had to call the warranty line multiple times to order the part myself. Finally, I got the part after paying for next day air shipping, but Jerry said he can't schedule me in. I asked Jerry to refund me, and he agreed to refund the $160 payment. I did a weekly follow up for four weeks. Each time, Jerry replied “will be processing it shortly” If they actually send me the refund, I will update this review."

"The company that had been servicing my Knight/ Lochinvar HIGH EFFICIENCY boiler (radiant heat and hot water) was taken over but another that didn't offer on-demand service. Google search and a few calls hooked me up to Arvada based in Great Neck. Originally, I scheduled them for periodic maintenance, but then the system "locked out" and cool weather had just arrived and we had no heat or hot water. I contacted them and they (Mike) hastened the date and took care of the problem (they needed to come back early the next day to exchange a corroded valve). The workers (Joe and Dan) showed up on schedule, were pleasant and found the problem in 15 minutes without the high tech diagnostics. We are up and running for $500. Of course they handle standard systems and can do heat pump conversions, so see if they can help your hearing needs."

"WORST BUSINESS TO EXSIST DO NOT RECOMMEND! IF I CAN RATE THEM A ZERO STAR I WOULD! They are thieves, I have a water heater from A.O Smith which has 10 year warranty and I got it around a year ago. I called asking for a replacement and they sent AArava mechanical and they were supposed to come and fix I, for FREE and not only did they not fix my heater they took the money that they insisted I give and just left. STAY AWAY FROM THIS COMPANY FOR YOUR OWN SAKE!"

"I recently hired Arvada Mechanical Corp to upgrade my old water heater, and I couldn't be happier with the service they provided. From start to finish, they were professional, efficient, and affordable. Their team gave us the best rates compared to other companies we reached out to, and they were able to get the job done fast without compromising on quality. They took the time to explain the process to me and answer all of my questions, which made me feel confident in their abilities. The installation process went smoothly and their team was respectful of my home, ensuring everything was left clean and tidy when they finished."

"After the storm in September my basement got flooded. The water heater had to be replaced and they gas burner did not work. So basically we had no heat or hot water on Memorial Day weekend. Not only did this company come out on a Friday and look at it but they were able to get the water heater installed over the weekend and instead of making me buy a new gas burner they were able to rebuild it saving me money! My friend told me that there was a shortage of water heaters and that most people were overcharging. They did not. If I could give them more than five stars I would. They did an amazing job. Then I had to call them back in February. I had a small gas leak in the basement and Con Edison shut me down. The next day the temperature was dropping to 15° They were able to send somebody out on a Sunday morning to repair it and once again did not charge me a fortune! They were so professional!"