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Koeppel Hyundai Service & Parts
Northern Boulevard, Queens, New York 11101,
About the Koeppel Hyundai Service & Parts
Koeppel Hyundai Service & Parts is a top-rated car repair institution located on Northern Boulevard in New York, United States. Our skilled technicians are dedicated to providing exceptional service and maintenance for all Hyundai vehicles. From routine oil changes to complex engine repairs, we have the expertise and state-of-the-art equipment to keep your car running smoothly. Visit us today for reliable service and genuine Hyundai parts to keep your vehicle in top condition.
Photos of Koeppel Hyundai Service & Parts
34-54 44th Street and, Northern Blvd Suite A, 11101, United States
Opening hours of Koeppel Hyundai Service & Parts
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
Closed
Reviews of Koeppel Hyundai Service & Parts
"It was a great experience. Service was really fast. The service advisor Eric and technician John were really nice and helpful. Definitely will come back here for future servicing. Koeppel Hyundai really maintained their both sells and service departments. Had the best experience on both sections so far."
"TLDR: Rude, unhelpful, waste of time and money, no communication 2021. I brought my car in for a recall and also noted I wanted my battery checked as my vehicle had died randomly. They said my car was perfectly fine and passed a multipoint inspection. I pressed for any more info and he got agitated and repeated it was fine. Spoiler: The battery problem continued. Brought my car in a few times over the years for oil changes etc. The wait time is ridiculous and the communication is always poor. I gave up waiting after 3 hours and took an hour train home. No one called me till the end of the day and I had to pay an $80 uber to get to back before they closed. My car again passed a multipoint inspection. Spoiler: The battery problem continued. Nov ‘23: Brought car in for recall. Also noted my car was still having problems, but more frequently. I got lucky and it happened right in front of them. I said it’s a loose wire or something with the battery and they wouldn’t listen. They instead recommended an engine clean because they saw rat hair. It took all day again. They said my car passed a multipoint inspection, they did some computer things, and it was fixed. Additionally, there was a miscommunication when I said I wanted a spare key, just the key. They quoted me for the key $50, key cut $60, fob around $200, and programming around $200. So I said I will just take the basic key. No one informed me it would be just the metal part with no top to grip, only that ‘it would look different”. I called on the following Monday and left voicemails. No one returned my calls. I emailed. No one returned my emails. Even trying to call can be annoying because sometimes the operator hangs up on you instead of transferring you. Dec ‘23: My cars battery problem was getting worse. I scheduled online for Saturday 8 am, called to confirm, and again emailed the manager. 7:45 I was already on my way. They called and told me they could not do diagnostics on a weekend and I needed to bring it in on a weekday. I said why did no one tell me and she said I did the appointment online. I told her I had called and emailed. She replied ‘sorry’ and scheduled me for Monday. Monday arrived. I finally spoke to the manager Christine who said she had not received any email or voicemails. She said ‘sorry’ on cue with no actual meaning like it was programmed in. She read all my previous appointment history and said they had not dealt with my problem before. I said well then either they lied about battery tests, did not perform multi point inspections, or didn’t keep correct maintenance logs. I then asked about a loaner car because of the situation they had put me in. I use my car for work hence why I always bring it in on a weekend. I would have coordinated time off with bringing my car in, instead I lost work. They had first said they didn’t have loaner cars at all and then changed their story to ‘all the loaner cars were out’. She also said sorry I was out of luck about my key but they could give it to me at cost, $375, not including the $100 I already paid. After dropping it off first thing, no one called about status update all day. I called eod and they said they would be starting on my car soon. Tuesday. I called for a status update and they said they hadn’t started on my car yet. My representative was out and the manager wasn’t in at that moment. Manager texted me hours later ‘no diagnostic results yet’. Wednesday morning. I called for an update and I was sent to voicemail. I finally get a call later that they had been full and hadn’t been able to start on my car earlier. They said it was a ‘loose battery’, they are done, and I can pick it up. (Why let me drop it off if you can’t work on it?) They said they found nothing else wrong, it passed a multipoint inspection, and to ‘not put it on battery mode because it could be draining the battery’. (Even though all battery tests have shown it’s great.) Sigh. We will see if the ‘loose battery’ was indeed the problem but my hopes aren’t high."
"The worst. They told me I could drop off my car at 7am and get a loaner for warranty work. Then they told me the car wouldn't even be looked at for 2 days. When I asked why, they said "because we said so". I said "why did you make an appointment for today if you can't see me today?", she said "that's misinformation". I don't even know what that means. Worst - will never go back. And, there was another customer inside saying she was being treated the same way."
"If I can give a zero star rating I would! I called two weeks ago and made an appointment to have my vehicles recalls corrected. I received multiple text messages to confirm my appointment and I confirmed every time. I had a 7:30am appointment, I arrived and checked in at 7:15am and asked the woman how long would it take? She said around two hours. I sat in the waiting area and I saw people come in after me and leave with their repairs made. After four hours I went to the back and asked if they can tell me how much longer it will be? The girl asked me my name and said can you wait here I’ll be right back. She comes back and says sorry we are going to have to reschedule, the parts aren’t here at this time. Are you kidding me? I took a day off from work, sat in the waiting room for four hours and it would have been longer if I didn’t ask! This is the second time this has happened to me with recalls at this dealership! Very poor customer service, looks like I’ll be going back to American made real soon!"
"I advise you to take your vehicle elsewhere. They absolutely trashed my vehicle. Specifically, my glove compartment was broken. There was additional scratches on my car (take pictures of your car before you drop off your vehicle, if you decide to bring your car here at the last resort). Despite admitting their wrongdoings, they (especially the service manager, Christine) were very discourteous and unapologetic (a sarcastic apology is unacceptable) and informed me to never come back. Ha, please I would NEVER trust this dealership with my car. It’s absolutely appalling and unprofessional that a MANAGER would speak in this manner instead of reconciling the situation. Under her poor leadership, this is why this dealership operates this way. Reported to corporate for unprofessionalism, negligence (damaging my car), and incompetence (misinformation). To note, I was not the only person experiencing these issues at this dealership. Many customers overheard my conversation and also shared similar experiences (it appears that folks simply bring their vehicle here due to convenience… the other Hyundai dealership is located a few miles away)"
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