Income Tax Consultants, LLC.

"Ruby is amazing!! ⭐️⭐️⭐️⭐️⭐️ If you choose to use this service, your best bet is to arrive IN PERSON with ALL your tax documentation ready. You will be scheduled to come back for your filing. When you return for your filing, plan to calmly wait for them to process it. Yes, this office is very busy and yes, they have a particular style of organization, but they are human beings working at a very affordable price. Do not bring negative energy here. If you don’t like their style, go somewhere else, but do not leave a bad review here. They are the best in town."

"Over the past month, I have made more than 10 calls to their office, yet the staff kept telling me to wait. A week ago, when I called again, they finally said that the tax filing would be completed that day, yet again nothing happened. Because the filing deadline is approaching and I expect further revision to be likely, I had to express my frustration via a review here. Right after that, they completed my tax filing within a day. Then Ruby told me on the phone that my review "hurt her feeling", without any mention of their long procrastination and total disregard of client needs. When she said "do you think this (review) is fair?", I responded "yes". Then she hung up on me, for probably the 5th time since I started using their service. So I had to write down everything in another review here, and let everyone decide if I am being fair with her."

"Note: This is coming from someone who used them for the past 5 years. People will overlook this business as they search up nearby tax return agencies, and see the low overall Google score. This is a huge disservice to this business and the staff. Sort by Most Recent on the reviews and you'll notice the trend of bad reviews from 2020. Lots of things happened during that year that nyc was not prepared for from the covid pandemic, with rules changing every day due to incompetent government leadership. Every business was struggling to keep up with the new rules, ITC was no exception. Still, this team works very hard and is transparent with their process. I remember only one time where they could not file my taxes on time, but it was my fault for coming during April in the middle of the tax busy season. They resolved my problem by submitting for tax return extension. Easy, no problem. They allow for open questions for any forms you have, and they review the documents with you on the spot before they send it off for processing. Instead of blaming the business, blame yourselves for waiting until the last minute when things are hectic and returns are not filed on time due to your own carelessness. Never change, whiny U.S. people."

"Edit: Just looked at some other reviews and saw that ITC also mishandled other customers taxes and are constantly missing the deadlines to file taxes (you'd think accountants would be able to submit taxes for their clients on time but I guess not). It's easy for them to say that they missed the deadline because they don't have to pay anything and get to take their sweet time to do the paperwork. Ruby, the office manager, seems to be blaming the clients- obviously super professional. Clearly these people cannot handle the amount of clients they get. It's super simple. DON'T TAKE NEW CUSTOMERS ON IF YOU'RE JUST GOING TO WASTE THEIR TIME AND MONEY NOT TO MENTION THE FRUSTRATION YOU HAVE ALL CAUSED. I saw one review that talked about their work ethic and how they've started in a little office with a few employees and are open 6-7 days a week. I get it however if you're working that hard why isn't anything done on time? This same review talked about how his rate is cheaper? Safe to say his rate+all the penalty amounts that you WILL get fined if you come here will exceed any other good accountant. DO NOT COME HERE if your taxes are difficult. It's a really messy office and they change their staff so often and are unable to do anything correctly since they can't keep up. The owners are older as well so they are not fast-thinkers, smart-thinkers, and move very slow and highly unorganized. I trusted Michael and his team to do my taxes. I've seen how their other customers get angry as well. I believe a lot of their customers are Chinese and they do not understand how to file taxes. ITC definitely benefits and profits off of this. I have paid the government thousands and thousands of dollars because these "accountants" could not do anything correctly."

"I find the negative review very unfair. From my understanding, this business started from a tiny office with just one or two employees and the entire Liu family. They open 6 days a week; even 7 days during tax season. Not many tax firms can say the same. There is no doubt that they work very hard. Their accounting fees have always been very reasonable and they do not charge for simple consulting, so maybe that is the reason why some people might have to wait. However, I hope people can understand that reasonable pricing and free consulting means larger work volumes. There is a limit to what a small firm can do with so many clients. Furthermore, they have been in business for almost 30 years. They are fully qualified to provide the best possible tax preparation. From a tiny office, they grow into a decent office with around 10 employees. Without quality service, this could not have happened. Their experience alone is enough for me to entrust them with my individual and business tax returns. I am a very understanding person, so I certainly won't mind waiting. I also would like to personally thank Ruby for always providing a welcoming experience whenever I come in. Her memory is one of a kind and this is another reason why I will continue to use Income Tax Consultants for all my tax preparation needs."