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About the Woodland Estates
Woodland Estates is a residential institution located at 340 Gleason Circle in East Rochester, New York, United States. Our apartments offer a range of floor plans to suit your needs. Enjoy the peaceful surroundings and convenient location of Woodland Estates. Come visit us today and see why our residents love calling this community home.
Reviews of Woodland Estates
"My husband and I had a very good experience getting our new townhouse. Cathy was professional and personable. She was great at explaining everything about the place and answering any questions we had while touring. The process of applying and handing in all of the necessary paperwork was very simple and went smoothly. We look forward to moving in!"
"People at the office are super nice and understanding. The maintenance is great with snow removal and general maintenance in the common areas. Its been a step up from our last rental"
"My fiancee and I have lived at Woodland Estates for going on 4 years. We are very happy with it here. Anne Marie, Jayne and Cathy have always been incredibly helpful and do a great job running the office. The maintenance gentlemen are polite and if something needs to be fixed, it gets fixed literally RIGHT away. They do an incredible job removing all of the snow, they shovel the walkways, and deal with tons of leaves in the fall. One time I was having an emergency with my dog (she was having a seizure) and Marvin (the head of maintenance) rushed over to make sure we were OK. Above and beyond. SO kind. I love the old trees, its a great location, & very well managed. Lots of my neighbors have been here longer than us which goes to show that people are content here. We plan on staying until we are ready to buy a house. Thank you Woodland Estates!!"
"I'm writing this for our management team here at Woodland Estates. Our old dishwasher started making grinding noises. When the maintenance guys came down they said they weren't sure if they could get the part needed since it was so old. We ended up getting a new dishwasher. The guys that came down were very professional and well versed at installing our new dishwasher. When taking it out they found a leak that we had for several years. We had guys out a few times to look at the leak, but because it couldn't be seen until the unit was taken out, it was never fixed properly. They fixed the leak and installed the new unit. We can't use the washer or our sink for 24 hours, but that's ok. We appreciate how diligent they were at making sure everything was done correctly."
"Do not rent from this place. We have lived here for five years only due to the fact that we did not wish to move again until it was into a house. The office staff is highly unprofessional and have no regard for customer service. Every time we had called or visited (prior to COVID-19) they seemed bothered by anything we needed to discuss. We have been threatened by them multiple times to have our vehicles towed due to some sort of maintenance on the grounds, in which we never received proper notice of needing the vehicles moved. We have been borderline discriminated against both by the maintenance staff and leasing office. We had gotten a new dog that happened to damage the carpet while we were out. When a maintenance representative came to fix the issue, we were told along the lines of “our people should know how to keep better care of a dog.” Each year we renewed, our incentive was simply a carpet cleaning while other rental units received upgraded vanities, laid patio in the back, new appliances. I had requested with the rental office that we receive a shorter lease agreement since we had been here long enough, and we’re currently looking to purchase a house but with the market it’s been difficult to secure an offer. They informed us that we could only extend the lease one time by three months but after that we needed to renew for a full 12 months as that is their only offer. We agreed, and within those three months we had an offer but unfortunately it fell through. When the time came to renew again I explained that we would need an additional extension since our deal fell through and we were currently attempting to secure another deal. I was told that they cannot offer another extension and if we were to break lease it would cost us the $2000 fee. Mind you, another tenant of theirs a year back has issues trying to move into their new location and the office decided to allow them to pay per month until they moved out. I am absolutely appalled by their professionalism and treatment to certain tenants. If you were to ever rent from this place make sure it is only within the 12 month period and after that GET OUT. They clearly only want people for their money and could care less about the people they are renting to."
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