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Brighton Mower Service
3551 Winton Place, Rochester, New York, United States
About the Brighton Mower Service
Brighton Mower Service is a trusted store located at 3551 Winton Place in Rochester, New York, United States. Specializing in the sales, repair, and maintenance of lawn mowers and outdoor power equipment, Brighton Mower Service is dedicated to providing top-notch service to their customers. With a team of experienced technicians and a wide selection of products, customers can rely on Brighton Mower Service for all their outdoor equipment needs. Whether you need a new mower, a tune-up, or a repair, Brighton Mower Service has you covered. Visit their store today for all your outdoor power equipment needs.
Photos of Brighton Mower Service
3551 Winton Pl, Rochester, NY 14623, United States
Opening hours of Brighton Mower Service
Monday:
07:30 - 17:00
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Brighton Mower Service
"Buy parts there. Priced well. Know what they're doing"
"Liars and cheats. Would give them zero stars if that was an option, although ultimately one star, because they are REALLY good at finding and ordering parts. Lacking the other 4 stars (out of 5), because they lied to me. While ordering parts to rebuild a 5hp engine I was told multiple times (without even me once asking) that if I find a larger problem with the rebuild that I can return ALL items except for the special orders (i.e. ebay purchases). Sure it was my stupidity, but ultimately discovered that the engine was beyond repair (scored cylinder and not just a stuck valve as I thought). So went back to return the 20 parts that I bought (2 of which were actual special orders, 3 had "Brighton Mower" packaging) and how quick the story changed. They would not even take their own packaged parts back. They said ALL parts were special order. I am currently sitting on $260 of parts and have no use for them. I WILL NEVER RECOMMEND NOR DO BUSINESS WITH THESE LIARS AGAIN. Caution is advised. ----------------------------------------------------------------------------------------------- UPDATE: Owner replied to my post above within a couple days and wrote to give him a call to discuss how we can move forward how they can help. I did call back. Owner said that he would call me back the next day with more information as he had to retrieve my invoice and the person that helped me was not in. The owner has yet to call me back and it has been over 2 weeks. My initial assessment holds - they are liars."
"Ordered a part that came in quickly but without the cap, which ended up being a separate item not included. Called Friday afternoon with my problem and they gave me the cap from the display and ordered another for the store. Thanks for helping my situation and saving my weekend project."
"Brought in my brand new CS-590 because it wouldn't start right out of the box. After two days I called to see if they found anything ( I really wanted to use my new saw ). They said they hadn't looked at it yet. After three more days I called again. They said they still hadn't looked at it but they would be working on two cycles this week. After another week I went to pick it up. They said they still hadn't looked at it but they would be working on two cycles this week (same thing they said last week). I bought a new saw so I had reliability and didn't have delays in my work schedule. What's the point if your brand new equipment is sitting on their shelf?"
"UPDATE: After a phone call the owner was prompt in helping out. Although I'm a little disappointed I had to call. I will update the review once service is complete. I called on 10/25 about having a snow blower serviced. They said it was still Fall so they'd have to prioritize lawn mowers first. Okay, that's fine. The person on the phone said they would look at it in the following 2 weeks. 3 weeks passed since that initial phone call and I've heard nothing from them. We had a snow storm this week so I called them up and they mentioned they were swamped (likely due to the storm). I told them it's been three weeks since our chat and over 2 weeks since they picked the device up. The owner said he'd "move us to the front of the line because [I] sounded anxious." The owner was helpful, had it looked at on Thursday, called Friday with an update and then again today after a full assessment. While I'm disappointed I had to call things seem to have moved quickly since then."
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