Toro Plumbing and Mechanical, LLC

"I have used John and Dave for years and these guys are the absolute best. Years ago they came to my home and solved decades of pile on plumbing mistakes made by people who had no clue how steam systems work. John and Dave took the time to find every single piping error and fix them. Now that I am in essentially maintenance mode, I call Toro for annual service on my system and I know that when they leave I have nothing to worry about for the heating season. In fact, Joe just left my home and the interaction was excellent as usual. He told me point by point how the boiler was, what they did and recommended some boiler sediment cleaning for next year - something that will save me on energy costs. I look forward to my annual call to the office for scheduling my service appointment for 2024... No one reading these reviews should have any second thoughts about using Toro. They. Are. Fabulous."

"If I can save anyone else from dealing with Toro and Dave specifically, it will be worth it. We hired them for a bathroom addition--rough in and fixtures. What was supposed to a week of work for the rough in has now turned into week 3 with no end in sight. Dave pulled his guys to other jobs after day 3 (just ghosted us with no notice of any kind). When I, a woman, reached out, he didn't respond. He did however call my husband back and made us wait 8 days for a return date (we were originally offered a month later). All the while no work can be done while there are huge holes in our basement (they dug an extra one as a mistake) and everything is a mess. Even after begging daily for this to be done in a timely manner he would "schedule" us only to pull guys in the middle of the day for hours in some attempt to fool us? I have no idea. He never created a plan for the work and his guys were clearly lost and wasted even more time trying to figure things out. We also sustained some damage to our home that was not necessary. While Dave comes across well in order to give a quote, his demeanor changes as soon as you're ready to sign. There were red flags earlier as he changed terms and was very rude to questions at signing, but I unfortunately overlooked that bc he somewhat smoothed it over. However, he continued to be disrespectful and has yelled on multiple occasions unprompted anytime he's asked...anything. And in my personal experience, he was also misogynistic. Stay away!"

"Avoid at all costs. Fully abandoned worksite. Constantly pulled guys off the job where they couldn't finish on days we were scheduled. After digging a giant hole in our basement, tried to put us off for over a month."

"Toro deserves a five-star review!! Fast, Professional, Friendly & Expert service. Water heater failed on Tuesday; John visited and inspected the situation same day, and Toro team installed tankless heater the next day! John and his team at Toro are everything you want in a contractor."

"I have used Toro Plumb for my home in S Orange for about 5 years, annual boiler service, sink repairs, clogged drains, new HW heater. TY to Joe, Jason, Melissa in the office, all very good people. Everyone needs a good plumber!"