Geek Squad

"I'm truly disappointed with my recent experience at this store. Despite ordering earbuds listed as in-stock for in-store pickup, they couldn't locate them upon my arrival. This isn't the first time I've encountered issues here, and regrettably, it may be my last visit. I hope they can address these issues to better serve their customers in the future."

"Waited a week for an appointment with them to replace a cracked phone screen. When I went in for the appointment, they told me they didn't have the parts and if I wanted them to order it they would need to hold onto my phone for 3-5 business days. My main problem: Why book an appt with me if you know you don't have the parts for the replacement? People behind the counter were nice. Just a bad booking system."

"Do you have to buy your stuff from Best Buy in order to utilize the geek squad? That is not a good bargaining chip when sourcing new customers I just wanted them to look into fixing my phone for me and it was a problem, so I definitely would not reconsider shopping at Best Buy, or dealing with the geek squad"

"Chris from Geeksquad is a very rude rep. He is unhelpful and doesn’t listen to the customer. Upon requesting him to listen to my query, he said ‘I am not supposed to listen to the customers as I am a technician and not a customer service rep’. I wanted to reschedule my appointment but he kept arguing straight 15 minutes on the call instead of helping me."

"Very unprofessional. I went to install a radio and 2 amps for my car. Within a day of leaving the amps were falling apart in the trunk along with the apple car play not working. In addition i brought another vehicle to install the same radio and parts were not connected correctly. I also noticed that the glove box compartment was not seated back properly. I reached out to Geek Squad and they told me to bring in my car on a day I did not have an appointment to fix these issues since it was from a previous job. I verified 3 times that it would not be a problem for me bringing in my car when I was not scheduled. They told me no problem. I brought the vehicle in and the lady says we"ll work on your car in between the 2 other cars they already had. I didn't agree to this over the phone but figured even if my amps were fixed so they weren't apart or the radio connectivity fixed, it wouldnt be a waste of a trip since I live an hour away. My car ended up staying at Best Buy for 10 hrs. I dropped the vehicle off at 10am and came back at 7pm to pick it up. When Chris the technician called, he said he was only able to adjust the latch on the glove box within those whole 10 hrs. As a customer I couldn't believe this, I live an hour away from the Levittown location and pretty much waited all day for them to do something that takes 10-15 min. i went back to pick up and questioned this. Chris was extremely rude and began to walk away from me and asked me to get out which was very unprofessional.I didn't like the way he spoke to me. I then went to speak to Geek Squad Supervisor Rafa Sikder who pretended to listen to my concerns and agreed then said she would call me back the next day with the best solution. I don't think my issue was very important to her since she never called. I also noticed that Geek Squad had cancelled all of my upcoming appointments at their store. Was this the solution ? I decided to go back in person, I saw Rafa and she ran to the back of the stock room to hide. I was then introduced to another manager Andrew Acompora who I explained my situation to as well. He states that the appointments were cancelled because the technician didn't like the way he was spoken to when he didn't seem to be bothered with what I had to say. I also tried to get a last name for the technician from Mr. Acompora but he refused to give it to me. I told him I could wait until he found it, He then responded with " You can wait all day" Again not a way to talk to a paying customer. I had more parts to install but you can't tell a customer to come in for service thinking their either gonna fix their previous mistakes or put on new parts but instead not fix anything. It was a waste of time and more importantly a waste of my day. The bottom line is, it's not worth to bring your car here for service. The job won't be done right and you'll most likely have problems you didn't have before."