Neptune Air Conditioning

"I am sorry to read negative reviews. Yes, hard to reach Neptune by phone, but they were responsive to my emails. The technicians were courteous, quick, professional. They did a great job in installing the AC in my oversized window. They cut the bar and plexiglass in the hallway so no mess in my apt. I am very happy with their service."

"I would not recommend Neptune AC at all. We needed to make changes to the way our through-wall AC was installed which included removing an AC sleeve and patching up gaps in the wall. It was a big and expensive project. Neptune AC was initially super responsive and came a few times to measure the space and scope the project. They sent over a reasonable quote and while I was awaiting approvals from my building they were responsive in following up to get updates. As soon as I got the go ahead from the building, Neptune AC COMPLETELY ghosted us. Both myself and my husband called over a dozen times, left voicemails, sent multiple emails and we never got any response. I was able to get someone on the phone once who told me they'd email me with the last bit of info I needed and never did. I am so glad we didn't end up paying them and going through with the project because this screamed scam to me and I have a strong feeling they would have taken the payment and never done the job. Totally rude, unprofessional and upsetting to ghost a customer after months of back and forth. Avoid this company at all costs."

"My experience with Neptune Air was positive in most respects. They were generally very prompt in terms of responding to my questions. However, all interractions with them are exclusively through email. Do not even try to phone them--you will not ever catch them. They did a solid job on my install, however, they arrived much later than they committed, and I had to keep checking (via email) to find out where they were and when they might arrive. That is annoying when you are sweltering and do not feel like you can leave your apartment because you might miss them (because they do not use the phone). I am 8 days in on my AC's and the installs were done quickly and efficiently and the units working well. Bottom line: I would use them again."

"I read the reviews that were negative and was apprehensive about using their services. After speaking with Paul, I decided to hire them to install an upper level window mount air conditioner. It was not an easy installation, but it was done very professionally at a fair price. I would not hesitate to use them again."