Audi Meadowlands Service

"SAVE YOURSELF A HEADACHE AND PAIN! This service center has to be one of the worst in the tri-state area. If I can give it a 0 star I would. The few positive reviews left for this establishment on Google are surely people who work there or friends of those who do. I recently took in my brand new vehicle (2023 A6), which was purchased from the same dealership (Meadowlands) that works in conjunction with this service center. (same owner). Within the first month of purchase, I hear a noise coming from the gear box, which the tech at the Service Center in North Bergen explained to me was related to the rear heating system. This is brand new car. Anyone would assume, such a small problem would be quick to fix, even though it should not have any issues. It took them 2 weeks, and non-stop lies and bombardment for updates. I was helped by Vincent, who works at the front desk. He talks nice, but don't be fooled. They all do. Each day was a new false update, and false hope. I was continuously promised that the vehicle would be fixed and ready the next day, for 2 weeks. It wasn't. Even after promising the vehicle would FINALLY be ready Friday around 12 noon, it WAS NOT. It gets worse. After all the trouble caused to me, I ask Vincent to please ensure the vehicle is not only fixed but also ready for me to pickup. You would assume that as a customer service rep, he would make it his obligation to ensure it was ready for the customer, especially after causing such an ordeal. When I picked up the vehicle, I found left tools, garbage, water bottles, and stains within my vehicle. Furthermore, my brand new car was PHYSICALLY DAMAGED. My rear bumper was hit, as paint was chipped and the bumper sensor was also chipped. I also showed them my passenger side front rim that was scratched. Courtney, who was inside, took pictures of my vehicle and said she will tell the manager who would call me Saturday morning (the next day). Of course I did not receive any calls. Additionally, Vincent told me before picking up the vehicle that they need more time because they need to give me a "complimentary carwash" because the car was dirtied by the technician while working on it. If you saw my vehicle, you would agree with me that I would have preferred to never have received their wash. It was horrible. The car was filthy, exterior streaked with soap, glasses filthy, floormats disgusting. Please note, the issue I went in to fix, STILL PERSISTS. THEY DID NOT FIX MY CAR. THIS ESTABLISHMENT DOES NOT CARE FOR YOU OR YOUR VEHICLE. SAVE YOURSELF THE HASSLE AND GO ELSEWHERE, TO ANY OTHER SERVICE CENTER. I will report this establishment to the BBB."

"Worst place to buy a car sales persons play to many games give so many excuse and do not want to help sold me a damage car with so many probelms and did not help " did not buy the warranty " after 2 days from buying the car i went back and they did not help for anything ! Aron the sales person is the worst from all of them !! never buying from them anymore please avoid this " dealer ""

"Both the sales department and the service department play games and unless you have time and energy to lose, I would seriously avoid this place. The salespeople are amateurs. They told me when I bought the car that they would replace the rear bumper free of charge because THEY had accidentally damaged it while in the showroom. I took this into account when negotiating the price for the car. It turns out they simply "fixed" the rear bumper and thought I wouldn't notice. After I noticed, they lied to me and said they never said it would be replaced, just fixed. I confronted the salesman who then admitted that yes--he had told me they would replace it--but that it was a mistake because it turns out that it would be SO expensive to replace it. After gaslighting me, they admitted their error. Very unprofessional..."

"Let me begin I’ve purchased all my cars from this dealership. But apparently loyal doesn’t mean anything to them. Last June I went to the dealership with nails in my tire, I do have tire and wheel insurance through them. They mentioned I needed two new tires, when I returned back with their loaner to pick up my car I did a walk around. I went back inside and said “those aren’t new tires”. The receptionist came outside and said “oh I don’t know how that could’ve happened, he most have made a mistake blah blah” like honestly how can you make a mistake putting used tires on someone’s car. Okay, so I left came back a couple days later for my car again. Looked at it they appeared to be new tires it had the markings ect. But come to find out they obviously put the tire lines ect on there to appear that way. I’m not a tire expertise so I obviously didn’t catch it the second time around. So they pocket the new tires that the insurance that I pay for paid them and gave me used tires. Fast forward I moved to another state I have to get an inspection for my car ect. I’m told I need 4 new tires, absolutely makes no sense two yes but four impossible. I told them and showed them the paperwork’s from last years work showing I had new tires. They said that’s impossible based on the amount of mileage on my car from then to now. No way I would’ve needed four new tires. Two but not four! I would’ve had to drive a crazy amount of miles, which they can see I didn’t. It’s ridiculous that you have dealerships like this that do unethical and messed up things. It’s not right for consumers and it’s really sad that they are allowed to do things like this and nothing changes."

"Had an amazing experience at this dealership. I was able to find the perfect car for me and lucky enough to have Sal as my salesman. He was so patient and respectful to both my father and I. He was perfect in answering all our questions and going over anything and everything making sure we were happy throughout every inch of the process. He treated us like family and helped us out in every way he could. Much different than any salesman i’ve met in the other dealerships i’ve went to. Even after selling us the car, he is still very responsive and communicative. Not only was my experience with Sal great but also with the manager George. He was very reasonable and understanding. He did his best to give us what we were hoping and truly valued us as customers. Overall, both respectable and real people that we had a pleasure meeting."